It’s difficult to understand why people are even using this service anymore. PayPal is not your ‘pal’ and to use them safely you need insurance and leverage all the way. The only reason I can imagine is that it works most of the time. But the times where it fails are invariably a disaster.
Is this Paypal experience customary?
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Re: Is this Paypal experience customary?
#22No, most people would not be this agitated about a mistaken transaction being silently refunded. At best they'd probably assume the notification went to spam or something and went on with their day My bank doesn't notify me about any transactions, I have to check my bank book manually. Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mi…
Totally agree with you, not sure exactly what happened he's upset about. They reversed an erroneous deposit.
Re: Is this Paypal experience customary?
#23It’s difficult to understand why people are even using this service anymore. PayPal is not your ‘pal’ and to use them safely you need insurance and leverage all the way. The only reason I can imagine is that it works most of the time. But the times where it fails are invariably a disaster.
PayPal survives because they keep end users happy, we (the people using PayPal to take payment or integrating it) aren't the end user.
Proof a ruthless focus in the right place can overcome almost anything.
They've been shit forever.
Re: Is this Paypal experience customary?
#24It’s difficult to understand why people are even using this service anymore. PayPal is not your ‘pal’ and to use them safely you need insurance and leverage all the way. The only reason I can imagine is that it works most of the time. But the times where it fails are invariably a disaster.
It's a two-sided market with one-sided dispute resolution, like eBay. Customers love it because it almost always finds in their favour. Sellers hate it because it almost always finds in favour of the customer. Neither side really wants to pay higher transaction fees in the hope of better justice from the dispute resolution.
Ultimately if you get into a bit enough dispute with Paypal you have to consider using the real courts.
Re: Is this Paypal experience customary?
#25Yup. This is why I left eBay and PayPal. PayPal charged me £400 which I was lucky I spotted. Eventually after a week got the money back. I never got an explanation why it happened or how I or they would prevent it in future. I prevented it by leaving eBay and Paypal.
Interesting that you are in the UK and still had trouble. Do you think that you got the money back because of the way they are regulated within Europe as a bank rather than the way that they are not regulated in the USA (which is where most of the horror stories I see seem to come from)?
Re: Is this Paypal experience customary?
#26Once I ordered some expensive gear from UK and only option to pay was PayPal. I ordered and paid for the goods, order shipped and a few days later I get a mail from the selling company asking why I locked their account for fraud protection or some such. PayPal sent me the money back and I got the goods. Offcourse I didn't use PayPal again and sent them a normal bank transfer instead. Was also a better exchange rate than PayPal.
Re: Is this Paypal experience customary?
#27https://paypalsucks.org/toon1.shtml
Do you work for merchantinc.com? They seem to own and operate paypalsucks.org and have a history of advertising themselves with forum spam similar to your comment.
Nope, but I spent 2 years trying to make Paypal explain why they disabled my account, but even they didn't know.
This was about 15 years ago, and back then this was the first Google result when you searched for "Paypal complaint".
Re: Is this Paypal experience customary?
#28Paypal may, under good circumstances, fix problems they have themselves caused.
However, the concept of explaining to a customer why they did something is utterly alien to them. This just does not seem to be part of any process they have. It bewilders them to no end if you ask them for an explanation of anything.
Re: Is this Paypal experience customary?
#29It’s difficult to understand why people are even using this service anymore. PayPal is not your ‘pal’ and to use them safely you need insurance and leverage all the way. The only reason I can imagine is that it works most of the time. But the times where it fails are invariably a disaster.
Is there insurance for when banks/payment processors do odd things? If there isn't, that seems seems like an interesting business opportunity. (I personally don't think it would be much fun to sort out PayPal's misdealings and customers trying to defraud the insurance company and/or PayPal, so count me out.)
Re: Is this Paypal experience customary?
#30It’s difficult to understand why people are even using this service anymore. PayPal is not your ‘pal’ and to use them safely you need insurance and leverage all the way. The only reason I can imagine is that it works most of the time. But the times where it fails are invariably a disaster.
Is there insurance for when banks/payment processors do odd things? If there isn't, that seems seems like an interesting business opportunity. (I personally don't think it would be much fun to sort out PayPal's misdealings and customers trying to defraud the insurance company and/or PayPal, so count me out.)
As insurance I mean for instance using accounts in such a way that they can only access limited funds.