Earlier quoted context omitted.
YMMV? I have the last generation blade laptop, and granted Ive only had two tickets opened with support but they were (at least in my experience) surprisingly fast and on the money with both experiences. I didn’t want to speak for everyone so that’s why I posited the italicized “Maybe” because PC support is like throwing darts at a dart board. From ten miles away. With headwind.
If you go to the Razer subreddit, there's reasonable consensus that buying from the Microsoft Store, Best Buy, etc. is highly recommended for the extended warranty, which you will have a high chance of using if you regularly game on it.
Maybe I got extremely lucky with my build, who knows.
Sucks to hear other people are having such a frustrating go at things. Price aside I’ve had a pleasant experience with Razer.