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I just had over a thousand Euros stolen and Revolut is siding with the thief

stavros.io

211–220 of 365 posts

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#211

Maybe I'm just old but I would never put my money in an institution where I can't go to their branch/office and talk to a human. Typically this is hardly needed with all the digital convenience but when things go wrong, it is truly worth it.

That's not a guarantee anymore; in some banks here, the person behind the desk is just a glorified form filler. Everything has to go to the central offices anyway.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#212
post #142

Earlier quoted context omitted.

Unfortunately chargebacks aren't as simple in the EU, in addition to country-specific rules that make them hard to use in some countries.

In France any transaction involving you PIN code is really hard to contest (so if you get your card copied by a skimmer it's tough). Same with online transactions using 3-D secure (2-factor, usually involving a confirmation code sent by SMS). For other online transactions however, you just have to ask your bank and they're chargeback the merchant.

This sounds like the same fallacy the UK had with chip transactions. The magical fallacy that they're infallible and totally secure, thus all fraudulent transactions are automatically your fault.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#213
post #68
post #7

Revolut's CFO recently 'resigned' from the company in light of claims that Revolut switched off an anti-money laundering system that flags suspect transactions. Revolut cited 'personal and health reasons' for the CFO's resignation. Whatever those personal and health reasons really were, they clearly passed quite quickly as within the space of a few weeks, said CFO has joined another FinTech company as their new CFO.…

> The company quite literally has the words "get sh*t done" in giant neon letters on their office wall. That has become one of my red flag. I want to deal with people and companies focused on the quality of their products and businesses, not on doing "shit" (taking their motto literally).

Absolutely. "Move fast and break things" is barely acceptable for services where failure is mostly just annoying, like social media. If your product is banking, medicine, transport, or anything else that can seriously harm people, "move fast and break things" amounts to criminal negligence.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#214

Earlier quoted context omitted.

Out of interest don't you get any penalties for all those declined/failed payments?

No, the card is canceled so it's not even the user's problem any more.

He means in the ordinary case, where you regularly hit the limit before, just through legitimate transactions.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#215
post #102

Earlier quoted context omitted.

Revolut seems overkill for that, maybe try Splitwise?

Venmo seems to be the standard here in the US. Is it not as common overseas?

lol no it assumes a US account. it's not even listed in the app stores here. people mostly use bank transfers for everything since it's free and fast

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#216
post #170

Earlier quoted context omitted.

Gazprom ties, AML system randomly going offline, regulated by Lithuania...this looks more like a money-laundering scheme than a bank.

Why does being regulated by Lithuania make it look it like a money-laundering scheme?

[deleted]

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#217

Earlier quoted context omitted.

No, the card is canceled so it's not even the user's problem any more.

He means in the ordinary case, where you regularly hit the limit before, just through legitimate transactions.

Oh, no, there don't seem to be any penalties. I only get a few failed transactions here and there anyway, but so far it's been 100% "legitimate transaction getting restricted", so I trained myself to raise the limit.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#218
post #170

Earlier quoted context omitted.

Why does being regulated by Lithuania make it look it like a money-laundering scheme?

> Why does being regulated by Lithuania make it look it like a money-laundering scheme? It doesn't raise issues per se . But Lithuania has a sizable Russian population [1]. It's also a small country. The latter means it has less experience supervising novel and complex financial systems. It also makes its regulators easier to unduly influence, either through bribery or threats ( e.g. Revolut failing would probably de…

A Lithuanian here.

> But Lithuania has a sizable Russian population [1]. It's also a small country.

The Russian population (5%) is a tiny minority here, not represented by any political party in the parlament. It's much bigger (25%) in Latvia and Estonia, as Russians tend to live in the cities near the Russian border[1].

> The latter means it has less experience supervising novel and complex financial systems. It also makes its regulators easier to unduly influence, either through bribery or threats

In this case, there is a common view in Lithuania, that as a tiny economy we should focus on IT sector and follow Estonia's example, trying to be the most modern and innovative state in the EU.

Therefore, there is an entire goverment program for attracting and supporting fintech companies[2], hoping that they will open offices in Lithuania and employ recent graduates, preventing them from fleeing to Western Europe for better job opportunities.

Of course, it makes no financial sense to give a banking license to a foreign startup for such a small economy, but Revolut is extremely popular in Lithuania and the general population sees it as an alternative to Scandinavian banks which have occupied the local market.

As a result, those policitians who have tried to oppose giving the license to Revolut were publicly attacked from all sides as "working on behalf of Scandinavian banks".

[1] https://en.wikipedia.org/wiki/Russians_in_the_Baltic_states

[2] https://www.lb.lt/en/newcomer-programme

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#219

Earlier quoted context omitted.

I saw that but it wasn't clear as far as I remember who did this - it may be the CFO took responsibility for some one else's actions.

> it may be the CFO took responsibility for some one else's actions CFOs of financial services companies are typically senior AML officers. All AML actions are their actions, and AML liability for AML officers is almost strict liability. If something happens and if best practice wasn’t followed, the AML officer(s) are personally and criminally liable. If someone could turn off the entire AML scanning system with the…

I'm not saying this is definitely the case, but it could be why he left. Could you imagine if you were criminally liable for something like this, and found out that the monitoring for it was disabled without your knowledge? I'd want to get out of there ASAP.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#220
post #135

Earlier quoted context omitted.

Because Revolut dones't want to have to manage FACTA and other US extraterritorial laws. Here is Switzerland having a US passport is a good reason to be banished from your physical bank very quickly. US passport holders are seen as a liability and not as a customer. That's also one of the reason that make renouncement of US citizenship quite popular in Switzerland if you have dual citizenship.

>Because Revolut dones't want to have to manage FACTA and other US extraterritorial laws. So this is a competitive advantage of N26 over Revolut?

maybe they just don't know yet that they don't want to accept people with US passports :-)
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