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I just had over a thousand Euros stolen and Revolut is siding with the thief

stavros.io

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Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#201
post #102
post #57

Earlier quoted context omitted.

Them not having the license also means that the deposits aren't insured the way they normally are in EU, meaning you get nothing if things go wrong. We use Revolut around the office to split bills for lunches, etc, but I wouldn't keep more than few bucks in there.

Revolut seems overkill for that, maybe try Splitwise?

Venmo seems to be the standard here in the US. Is it not as common overseas?

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#202

This is why I will always bank with the old-school banks. Being able to reach someone on the phone -- or even turn up at a branch -- makes it a lot harder for them to ignore you when there is a major issue that needs resolving. But then, my "traditional" bank has a very good app, and treats me extremely nicely, even when I've had all of a few euros (or less than zero euros) in my account.

Yup. For all their flaws and bureaucratic inertia, big banks still have the largest coffers for providing a well-rounded product. Given how backend vendors like Fiserv can be hacked and have 0 repercussions doled out to them, I simply could never recommend banking with local mom-and-pop banks. Just avoid HSBC and Wells Fargo, and you're good.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#204
post #7

Revolut's CFO recently 'resigned' from the company in light of claims that Revolut switched off an anti-money laundering system that flags suspect transactions. Revolut cited 'personal and health reasons' for the CFO's resignation. Whatever those personal and health reasons really were, they clearly passed quite quickly as within the space of a few weeks, said CFO has joined another FinTech company as their new CFO.…

> Revolut cited 'personal and health reasons' for the CFO's resignation. Whatever those personal and health reasons really were, they clearly passed quite quickly as within the space of a few weeks, said CFO has joined another FinTech company as their new CFO.

Just waited for the golden parachute check to be cashed in.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#205
post #39
post #7

Revolut's CFO recently 'resigned' from the company in light of claims that Revolut switched off an anti-money laundering system that flags suspect transactions. Revolut cited 'personal and health reasons' for the CFO's resignation. Whatever those personal and health reasons really were, they clearly passed quite quickly as within the space of a few weeks, said CFO has joined another FinTech company as their new CFO.…

Also Revolut CEO's father is CEO of Gazprom (or some division, I'm not sure I understand their structure). And it got it's money from DST Global incubator, which has Kremlin ties. Meaning, despite their London HQ, Revolut is Russian owned and Russian managed pseudo-bank. Giving them more money might not be great idea.

> Meaning, despite their London HQ, Revolut is Russian owned and Russian managed pseudo-bank. Giving them more money might not be great idea.

Giving any Russian oligarchs more money is always a bad idea.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#206

This is why I will always bank with the old-school banks. Being able to reach someone on the phone -- or even turn up at a branch -- makes it a lot harder for them to ignore you when there is a major issue that needs resolving. But then, my "traditional" bank has a very good app, and treats me extremely nicely, even when I've had all of a few euros (or less than zero euros) in my account.

Even the old school banks have their issues, HSBC and money laundering for cartels comes to mind. Money is power and power corrupts seems to apply too often with this stuff.

Well, my bank is a co-operative with a corporate duty to invest in social and ecological initiatives, so other models are possible (and successful!).

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#207

Why the hell would you even use a "virtual" card? With the rate at which personal data is being stolen day after day and companies as large as Equifax being breached, why would you trust your money with an all-virtual bank? Especially one that is so new? It's just asking for trouble. I've had the same bank since I was 17 and they have literally never let me down, and the couple of times I had a fraudulent transaction…

My physical bank charges quite a bit for international payments on my credit card (even all in Euro). Revolut doesn't. That said, I avoid keeping money there, even if that means waiting a day or two for the SEPA transfer to clear before I can use it.

I also keep money in two different "regular" banks, since I don't trust those much either.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#208
post #88

I find it weird they accused you of lying, considering every time I purchase airline tickets the bank receives the full ticket information including the PNR (name information and ticket number) for the issued ticket. For fraudsters wouldn’t that be a huge risk ordering tickets in your own name? Or is there another dimension I’m missing here?

> For fraudsters wouldn’t that be a huge risk ordering tickets in your own name? Or is there another dimension I’m missing here?

There was a scheme with the German federal train operator Deutsche Bahn last year where they'd buy tickets, cancel them and get a (transferable) voucher for the amount. These vouchers weren't tied to the original transaction, so when the payment was denied later on, the fraudsters still had the "clean" coupon, which they then sold with a margin.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#209

Earlier quoted context omitted.

> Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. When my wallet was stolen years ago, the thieves immediately used my VISA to buy clothes worth ~700 euros. When I realized it was gon…

Stolen card is a different type of thing. In that case they need to prove that the card is stolen (like from where the transaction is made and so on, there are procedures). And it often takes a while and several calls from the bank during the investigation. It was like that for me also 2 years ago when I got my card stolen. They called me several times to ask me questions.

To the card company, the difference between a stolen card that was used by thieves and a seller that fraudulently charges a card is whether you still have access to the card. In both cases, the account holder hasn't authorized the payment, therefore the payment processor had no valid order to process the payment. Since the agreement you have with the card issuer generally only covers authorized payments, they have little ground to stand on unless they can prove that either you did in fact authorize those charges (fraud) or acted with gross negligence (sharing your details with a third party in ways not intended, so not in a payment process).

A payment processor isn't (at least where I am) entrusted with any special powers to make judgement calls on whether you deserve your money back based on a potentially existing contract between you and a third party - that's the court's job. Cooperating with them makes it easier, speeds up the process and ensures an ongoing relationship with them, but you don't have to prove that your card was stolen (which is hard to do anyhow) - they have to prove that it was you that authorized the charge. Getting your money back without their cooperation may involve taking them to court though.

There's a similar thing with SEPA direct debit. You can pull money from any account (it's trust-based; you're required to provide documentation showing that you were authorized to do so when asked), but the account holder can pull it back for a certain amount of time (iirc, it's six weeks, at least here). The banks do not act as a judge here, they simply put your money back into your account and inform the other bank that the charge has been reversed who then in turn takes it out of the pulling account. If the other account holder believes the charge back to be unlawful (i.e. fraud, or or a charge back because of insufficient balance), they have to bring legal action, but they can't use the bank as a tool in the process.

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