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I just had over a thousand Euros stolen and Revolut is siding with the thief

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161–170 of 365 posts

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#161
It's a failure, but it's absolutely not unique to challenger banks. Just remember the news availability heuristic - you're seeing this because it's tech news.

If you want to read more banking horror stories there's https://www.telegraph.co.uk/money/jessica-investigates/ (paywall, also most of the rest of the Telegraph is bad) or the MoneySavingExpert forums. Business banking can be even worse customer service: https://www.independent.co.uk/news/business/news/rbs-investi...

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#162
post #94

don't use their insurance. Recently I was in Istanbul and the insurance didn't activate. Their app did not register me as in Turkey. All permissions were ok, Google Maps worked and I purchased a cappuccino with the Revolut physical card in Istanbul. Still, according to them I was not in Istanbul and there was some problem on my end. So, I was uninsured. Imagine if this happens when you are in the US and you get sick.…

How do you know the insurance wasn't activated? Why does the insurance activate based on location rather than date?

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#163

Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. To open a dispute the transaction needs to be settled. After that Revolut or any other bank can give you the option to fill the form an…

> Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. When my wallet was stolen years ago, the thieves immediately used my VISA to buy clothes worth ~700 euros. When I realized it was gon…

Stolen card is a different type of thing. In that case they need to prove that the card is stolen (like from where the transaction is made and so on, there are procedures). And it often takes a while and several calls from the bank during the investigation. It was like that for me also 2 years ago when I got my card stolen. They called me several times to ask me questions.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#164
post #55

I'm with N26 -- tried signing up with Revolut as I heard they had some cool features I didn't have with N26 e.g virtualized cards and crypto currency support. Signed up with my Passport and transferred €50 to the newly created Revolut account. I wait a week still no money in the Revolut account -- contact support. They explain I'm not registered and that I have to register first -- I'm at a loss as they could issue m…

Their crypto support is a joke. You can only buy and sell with them. You can't transfer in or out. So in effect, you don't have any crypto. You are just paying them to convert money into something you can't use.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#165

Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. To open a dispute the transaction needs to be settled. After that Revolut or any other bank can give you the option to fill the form an…

> Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. When my wallet was stolen years ago, the thieves immediately used my VISA to buy clothes worth ~700 euros. When I realized it was gon…

I guess after they enforce 3DS and Revolut starts to support it this types of fraud will decrease.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#166

Earlier quoted context omitted.

Do TransferWise let you keep money with them and give you a card? I thought they were just a transfers company.

That used to be the case. They've recently launched their "Borderless Account" that comes with its own debit card: https://transferwise.com/gb/borderless/ (the card is an ugly neon green, but works fine in my experience)

The card just happens to the same color as my 3d printer wallet :) https://www.thingiverse.com/thing:3218830

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#167

Why the hell would you even use a "virtual" card? With the rate at which personal data is being stolen day after day and companies as large as Equifax being breached, why would you trust your money with an all-virtual bank? Especially one that is so new? It's just asking for trouble. I've had the same bank since I was 17 and they have literally never let me down, and the couple of times I had a fraudulent transaction…

"Virtual card" is a thing in their app. You still have a physical card. The virtual card is for shady shops and such, so that you can delete it afterwards with a single click.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#168
post #55

I'm with N26 -- tried signing up with Revolut as I heard they had some cool features I didn't have with N26 e.g virtualized cards and crypto currency support. Signed up with my Passport and transferred €50 to the newly created Revolut account. I wait a week still no money in the Revolut account -- contact support. They explain I'm not registered and that I have to register first -- I'm at a loss as they could issue m…

Their crypto support is a joke. You can only buy and sell with them. You can't transfer in or out. So in effect, you don't have any crypto. You are just paying them to convert money into something you can't use.

They are pretty clear in their terms about what you are doing when trading crypto. Trading crypto in Revolut is like trading contract for difference on stocks.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#169
post #9

Earlier quoted context omitted.

Why would you raise the card limit? Panic?

In my case, it was because it's a thing that happens frequently. I set limits low and I routinely get transactions failing, so I raise/remove the limit and they retry. It generally happens when recurring bill payments come through, so I didn't really think much of it, I did what I do when a transaction fails. If I had seen the amount, I definitely wouldn't have done anything like that.

> I set limits low and I routinely get transactions failing, so I raise/remove the limit and they retry.

What's the point of a limit, if you automatically remove it whenever something is over the limit?

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#170
post #39

Earlier quoted context omitted.

Also Revolut CEO's father is CEO of Gazprom (or some division, I'm not sure I understand their structure). And it got it's money from DST Global incubator, which has Kremlin ties. Meaning, despite their London HQ, Revolut is Russian owned and Russian managed pseudo-bank. Giving them more money might not be great idea.

Gazprom ties, AML system randomly going offline, regulated by Lithuania...this looks more like a money-laundering scheme than a bank.

Why does being regulated by Lithuania make it look it like a money-laundering scheme?
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