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I just had over a thousand Euros stolen and Revolut is siding with the thief

stavros.io

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Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#51

Post by Dayshine »

italicbold wrote: post #44
stavros wrote: post #10

Earlier quoted context omitted.

It's even more insane because I set the limit to 200ish, so bill payments routinely give me that error message, so I didn't really think anything of it. Also, apparently the declined transaction shows up, but it takes a while. It didn't show up on my list even though I got the notification, so I thought it just doesn't show and I went to the limits to raise them.

If you set it to 200, why did you then increase it by 1000- which is a) an insane increase and b) the perfect amount for the transaction to go through?

Even if he'd removed the limit entirely, that doesn't show intent to allow that specific transaction through.

What if he was removing it to make a completely different payment?

It seems like terrible UX to not allow/require individual approve/reject on transactions that triggered the limit.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#52

Post by onli »

mikl wrote: post #11

News flash: No corporation cares about you. Some might look good, but that is not because they care about you . It's because doing good things make their customers and employees happy, and thus keeps the money flowing.

Sigh. Corporations consist of people and it is absolutely possible that a corporation (that is not too big) cares deeply about an issue. The whole improve the world stuff can be bullshit, but it can also be true.

Besides, it does not matter here. Even if it's about doing good things to make customers happy it is noteworthy when a company stops doing that. Amazon had the best customer support ever and now screwed me over, Revolut does what looks like criminal fraud enablement just for screwing with Stavros (probably to enable the power trip of someone in that company) - those things matter regardless whether it's because of the absence of prior real care for the customer or the absence of prior proper treatment out of business reasons.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#53

Post by C1sc0cat »

krn wrote: post #46
C1sc0cat wrote: post #29

Earlier quoted context omitted.

Maybe there was an argument and the CFO was against turning off the money laundering and lost out and left over that.

The CFO resigned only after the documents passed to The Telegraph by a whistleblower showed that for three months in 2018 Revolut switched off an automated system designed to stop dubious money transfers[1]. [1] https://www.telegraph.co.uk/technology/2019/02/28/revolut-fa...

I saw that but it wasn't clear as far as I remember who did this - it may be the CFO took responsibility for some one else's actions.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#54

Post by AlexTWithBeard »

mikl wrote: post #11

News flash: No corporation cares about you. Some might look good, but that is not because they care about you . It's because doing good things make their customers and employees happy, and thus keeps the money flowing.

I'll tell more: nobody cares about you except yourself (terms and conditions apply) and your parents.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#55

Post by s_dev »

I'm with N26 -- tried signing up with Revolut as I heard they had some cool features I didn't have with N26 e.g virtualized cards and crypto currency support.

Signed up with my Passport and transferred €50 to the newly created Revolut account. I wait a week still no money in the Revolut account -- contact support. They explain I'm not registered and that I have to register first -- I'm at a loss as they could issue me an IBAN and I'm still not "registered" -- apprently I have to present a passport that isn't American because "they don't accept US passports" even though they did during my onboarding -- since I didn't have another passport available (my Irish one) I asked them to return the money and close the account. It took them 8 weeks to return the €50 with me chasing them everyday for the last two weeks.

I don't understand why N26 accept US passports and Revolut don't.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#56

Post by ForHackernews »

StavrosK wrote: post #35
ForHackernews wrote: post #21

Earlier quoted context omitted.

I've been using Transferwise for a while now, and at least on the face of it, they seem quite boring and sensible. They're the first non-bank that's been granted direct access to the UK's faster payments network.

Do TransferWise let you keep money with them and give you a card? I thought they were just a transfers company.

That used to be the case. They've recently launched their "Borderless Account" that comes with its own debit card: https://transferwise.com/gb/borderless/

(the card is an ugly neon green, but works fine in my experience)

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#57

Post by glogla »

Peroni wrote: post #50
glogla wrote: post #39

Earlier quoted context omitted.

Also Revolut CEO's father is CEO of Gazprom (or some division, I'm not sure I understand their structure). And it got it's money from DST Global incubator, which has Kremlin ties. Meaning, despite their London HQ, Revolut is Russian owned and Russian managed pseudo-bank. Giving them more money might not be great idea.

Considering both senior politicians in Lithuania and Luxembourg have raised formal concerns about Revolut's bid for a bank licence, specifically because of the CEO's alleged Kremlin ties, I'm willing to assume there's some substance to that concern.

Them not having the license also means that the deposits aren't insured the way they normally are in EU, meaning you get nothing if things go wrong.

We use Revolut around the office to split bills for lunches, etc, but I wouldn't keep more than few bucks in there.

Re: I just had over a thousand Euros stolen and Revolut is siding with the thief

#58

Post by bitskits »

StavrosK wrote: post #35
ForHackernews wrote: post #21

Earlier quoted context omitted.

I've been using Transferwise for a while now, and at least on the face of it, they seem quite boring and sensible. They're the first non-bank that's been granted direct access to the UK's faster payments network.

Do TransferWise let you keep money with them and give you a card? I thought they were just a transfers company.

Yes, they do.

https://transferwise.com/gb/borderless/

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