Earlier quoted context omitted.
I don't think any janitor working for an outsourced company is learning about problems. For the most part, people try to ignore that the cleaning staff are there at all. They don't talk to them and they certainly don't engage with them as equals -- for the most part, of course. How would a janitor working for Aramark, emptying trash cans after everyone's left for the day, "learn about problems and start something new…
Even back then most janitors did not rise through the ranks. Montañez specifically went above and beyond his job responsibilities to network, learn about the business, and be the best janitor on staff. His success still required luck and maybe that kind of luck is hard to find these days, but he was also prepared to take advantage of that luck when it arrived. Most workers, no matter their level, just do the bare min…
Jan Koum went from welfare to WhatsApp with his key job as a contractor to yahoo via Ernst & Young.
This is about the person and how they use resources at hand. The loss of corporate identity in low levels positions may have fallen away but other opportunities now exist.