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Retail stores use Bluetooth beacons to track customers

nytimes.com

21–30 of 257 posts

Re: Retail stores use Bluetooth beacons to track customers

#21
This is really big in the WiFi space. Aruba, Cisco, etc all market services to public places like malls where you throw in a huge public wifi network, and regardless of whether you connect or not, they can see phones looking for known network and track traffic patterns.

Malls can then see which stores have highest foot traffic on what days, etc. It's actually one of the things that justifies the expense for huge, expensive free wifi deployments. And it is used to more accurately price locations around malls.

The other alternatives to getting the same kind of data is security camera analytics. Sometimes literally someone just watching footage and taking notes on who they see and what kind of demographics, etc. Which is problematic in it's own right.

Re: Retail stores use Bluetooth beacons to track customers

#22
post #6

yet another reason to just shop online or at mom-and-pop shops

You know tracking customers is a hell of a lot easier online. Mom-and-pop shops are probably the only way to go to avoid being targeted now.

> Mom-and-pop shops are probably the only way to go to avoid being targeted now.

Yeah, and pay cash before they get rid of it and make us all pay for everything with wechat bucks or whatever.

Re: Retail stores use Bluetooth beacons to track customers

#24
This is rage inducing. I went into this article thinking "ok as long as I don't have the Target or Ikea or whatever app installed on my phone, I'm fine." While that is a primary way, this needs to be outlawed:

> These companies take their beacon tracking code and bundle it into a toolkit developers can use. The makers of many popular apps, such as those for news or weather updates, insert these toolkits into their apps. They might be paid by the beacon companies or receive other benefits...

Ban this, full stop, on both ends of this transaction. The Reveal Medias and the scummy app devs using their ~~SDKs~~ trojan horses. At the very least these apps need to be named and shamed, I find this fraudulent and extremely difficult for end users to police.

I have very minor hope that Apple at least will one day shine light on this or ban apps who are not transparent about the data they're sending and to whom, as it doesn't conflict with their business model and they seem to be moving there. For now I have to essentially disable bluetooth when I get out of my car.

Re: Retail stores use Bluetooth beacons to track customers

#27

A provocative thought experiment: are you more annoyed by retailers recommending a product you just purchased from them, or a retailer recommending a product you probably will need soon? In a world blanketed by advertising, I would rather see relevant advertisements than be bombarded by garbage. Maybe I will get a deal, maybe I will discover something I like, maybe I will ignore it... but the spray-and-pray untargete…

I find highly relevant advertisements creepy. A sort of advertising uncanny valley. I'll take the minor annoyance of a garbage ad bombardment any day over, what is to me, the much more concerning feeling of being surveilled.

Re: Retail stores use Bluetooth beacons to track customers

#28
>Location marketing aims to understand “online-offline attribution.” If a Starbucks coffee ad is sent to your email, for example, marketers want to know if you actually went there and bought a coffee. The only way to know is to monitor your online and offline habits at all times.

Make no mistake: the purpose of marketing is to maximize information asymmetry. The natural end point is totalitarian: they know everything about you, and you know nothing at all, blindly obeying.

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