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Chase did a bad thing, so we did a good thing

chaseoptout.com

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Re: Chase did a bad thing, so we did a good thing

#131

Post by gricardo99 »

Wowfunhappy wrote: post #122
gricardo99 wrote: post #101

Earlier quoted context omitted.

>we give users a way to download a form letter instead But you don't just let them download it. You make them give you their email address first. Edit: Haha! No wait, you have to click through two levels of "Don't want to give us your info? Click here to get the letter". The first one asks for you email, only after the second do you actually get the letter. Why? They already said "dont want to...". Just give it to th…

> The first one asks for you email, only after the second do you actually get the letter. They're pretty clearly trying to collect email addresses through this campaign. I'm okay with that. My email address isn't exactly private, and this site is going to pay to mail physical letters for me. > Also the form letter, prepopulated with the Chase customer service P.O. box address, is another scam pitfall. Anyone using th…

>I don’t see the concern.

really? No concern downloading a form letter from some web site and mailing PII/account information to the address they provided? Call me paranoid, but that kind of behavior is just waiting to run into a scam.

My point was not about the address, it was about general wariness of scams. No different than always calling your financial institution using a valid/known number, rather than a number provided to you by a voicemail/email/letter.

Re: Chase did a bad thing, so we did a good thing

#132

Post by pkfrank »

mjkornbl wrote: post #127
rkhassen wrote: post #104

For me the red flag is them willing to send this letter to Chase, via snail mail at no charge to you. Nobody gives something for nothing. So I thought, why would they do this? after reading through the form, at the bottom, it looks like one of the companies, who sponsors this site, "Radvocate" seems like they are in the "class action" lawsuit business. https://myradvocate.com/ This site is about having enough potenti…

Radvocate here: We do have a vested interest. Over time, we want to be the place you come when you have a dispute against a big company because we'll fight hard for you. We're excited to partner on this project partly because it is very "on brand" for us from that perspective — we can help people, get our name out there, and shine light on an issue that matters to us. We're a business, but we're also all in this busi…

Bravo. In my view, this connection and upside was made appropriately-clear in the "Who are you and why did you build this?" section, and the context from the logo attached to the site.

Very clever marketing, good on you for managing this, and I hope you see a great return for your efforts.

Re: Chase did a bad thing, so we did a good thing

#133

Post by Sephr »

zbruhnke wrote: post #38
neilv wrote: post #29

Assuming that you're completely legit and utterly competent, there's still a big security problem here: it's encouraging people to put their PII and CC info into arbitrary Web sites . On top of that, it's further identifying them as both Chase CC holders and receptive to scams, qualifying them as leads for further phishing/scamming.

Unfortunately this is the problem that Chase created ... we give users a way to download a form letter instead, but were just trying to make it as easy as possible for customers to opt out if they would like to do so

Is the form letter generated on the client-side?

Re: Chase did a bad thing, so we did a good thing

#134

Post by mjkornbl »

rkhassen wrote: post #104

For me the red flag is them willing to send this letter to Chase, via snail mail at no charge to you. Nobody gives something for nothing. So I thought, why would they do this? after reading through the form, at the bottom, it looks like one of the companies, who sponsors this site, "Radvocate" seems like they are in the "class action" lawsuit business. https://myradvocate.com/ This site is about having enough potenti…

An additional point on the logistics:

I don't have direct access to the fulfillment of this particular initiative, but in general we can take advantage of the efficiency of sending multiple legal notices in the same packet. So the cost per individual letter can be much less than one would assume.

Re: Chase did a bad thing, so we did a good thing

#135

Post by 3xblah »

toomuchtodo wrote: post #112
3xblah wrote: post #107

Earlier quoted context omitted.

"And who even has stamps lying around anymore?" People who order stamps online? If the problem is writing the letter or stamps, then why not just send the user a postage-paid envelope, pre-addressed to Chase, with a generic letter that she can fill in with her personal information and deposit into the mail? You should now be wondering how this "service" can be "free". As someone else has figured out, this is a compan…

If you expect customers to print out a template, obtain postage, and mail it, your expectations are too high.

s/you/Chase/;s/your/Chase's/

Re: Chase did a bad thing, so we did a good thing

#136

Post by ClassyJacket »

rkhassen wrote: post #104

For me the red flag is them willing to send this letter to Chase, via snail mail at no charge to you. Nobody gives something for nothing. So I thought, why would they do this? after reading through the form, at the bottom, it looks like one of the companies, who sponsors this site, "Radvocate" seems like they are in the "class action" lawsuit business. https://myradvocate.com/ This site is about having enough potenti…

Nonsense, their FAQ says:

"We’re a group of like-minded companies who like building things that help people. "

They're just doing this out of the goodness of their hearts!!!

Re: Chase did a bad thing, so we did a good thing

#137

Post by conmarap »

happytoexplain wrote: post #121
3xblah wrote: post #107

Earlier quoted context omitted.

"And who even has stamps lying around anymore?" People who order stamps online? If the problem is writing the letter or stamps, then why not just send the user a postage-paid envelope, pre-addressed to Chase, with a generic letter that she can fill in with her personal information and deposit into the mail? You should now be wondering how this "service" can be "free". As someone else has figured out, this is a compan…

Do you have a link? This is exactly what I want.

Same here.

Re: Chase did a bad thing, so we did a good thing

#139

Post by mjkornbl »

pkfrank wrote: post #132
mjkornbl wrote: post #127

Earlier quoted context omitted.

Radvocate here: We do have a vested interest. Over time, we want to be the place you come when you have a dispute against a big company because we'll fight hard for you. We're excited to partner on this project partly because it is very "on brand" for us from that perspective — we can help people, get our name out there, and shine light on an issue that matters to us. We're a business, but we're also all in this busi…

Bravo. In my view, this connection and upside was made appropriately-clear in the "Who are you and why did you build this?" section, and the context from the logo attached to the site. Very clever marketing, good on you for managing this, and I hope you see a great return for your efforts.

Thanks – I'm glad you have a long-standing comment history so this doesn't look like I made you up ;-)

Re: Chase did a bad thing, so we did a good thing

#140

Post by Wowfunhappy »

gricardo99 wrote: post #131
Wowfunhappy wrote: post #122

Earlier quoted context omitted.

> The first one asks for you email, only after the second do you actually get the letter. They're pretty clearly trying to collect email addresses through this campaign. I'm okay with that. My email address isn't exactly private, and this site is going to pay to mail physical letters for me. > Also the form letter, prepopulated with the Chase customer service P.O. box address, is another scam pitfall. Anyone using th…

>I don’t see the concern. really? No concern downloading a form letter from some web site and mailing PII/account information to the address they provided? Call me paranoid, but that kind of behavior is just waiting to run into a scam. My point was not about the address, it was about general wariness of scams. No different than always calling your financial institution using a valid/known number, rather than a number…

You need to consider the two possible evils.

If I don't use this website, there is a 100% chance I will "agree" to binding arbitration. I know myself. There is absolutely no way I am going to print, fill out, and mail in a paper form.

Is this website a perfect solution? No, but I don't see a better option under the circumstances, and from what I can tell, the people running it are doing the right things within the confines of what is necessary for their solution to work.

If that's not the case, criticize away, and certainly let us know if you have a clear reason to believe this specific project is a scam. But keep the goal in mind. It certainly set off some alarm bells for me, but when I read through the site it all made sense.

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