Do you really want to give a site run by someone you don't know vital info and a account number. Probably legit but ...
totally fine if you don't! we also allow you to just download the form so you can fill it out and mail it yourself
Chase did a bad thing, so we did a good thing
61–70 of 246 posts
Re: Chase did a bad thing, so we did a good thing
#62Earlier quoted context omitted.
Note that there is a PDF for those who don't want to enter their information: https://www.chaseoptout.com/ChaseOptOut.pdf
I don't see how that's relevant to what I said. The problem I was citing was the encouragement to put this info into a Web form on an arbitrary site. You should always be discouraging that.
Well you just print the form and mail it yourself. What's the issue? Seems relevant to me.
Re: Chase did a bad thing, so we did a good thing
#63It mentioned that the opt-out requires a specimen signature (from the FAQ as well What do I need to do to opt-out? ). How would you be able to ensure that the opt-out process for the customer will be valid / accepted by Chase if there's no actual human signature? From Chase's perspective, wouldn't they be asking for more details especially if their business hinges on retaining people into their business as much as th…
There are laws around what counts as a signature. A company doesn't really get to set that unilaterally: https://en.wikipedia.org/wiki/Electronic_Signatures_in_Globa...
Re: Chase did a bad thing, so we did a good thing
#64Assuming that you're completely legit and utterly competent, there's still a big security problem here: it's encouraging people to put their PII and CC info into arbitrary Web sites . On top of that, it's further identifying them as both Chase CC holders and receptive to scams, qualifying them as leads for further phishing/scamming.
It's even worse than that. If they try to authenticate you on the phone. They'll suggest calling you back, and they don't know what phone number they'll be calling you from.
They literally ask for their customers to pick up the phone from unknown numbers and give your bank details.
Re: Chase did a bad thing, so we did a good thing
#65Earlier quoted context omitted.
I don't see how that's relevant to what I said. The problem I was citing was the encouragement to put this info into a Web form on an arbitrary site. You should always be discouraging that.
Well you just print the form and mail it yourself. What's the issue? Seems relevant to me.
These people are doing A. A is bad and they should stop.
But they also do B!
Doesn’t matter. A is bad.
Re: Chase did a bad thing, so we did a good thing
#66Isn't the likely outcome of opting out that Chase just closes your account?
They have said they will not: https://twitter.com/ChaseSupport/status/1135961244760977409
I've been party to some interesting convos about whether it would be legal for them to do so.
Re: Chase did a bad thing, so we did a good thing
#67Earlier quoted context omitted.
Unfortunately this is the problem that Chase created ... we give users a way to download a form letter instead, but were just trying to make it as easy as possible for customers to opt out if they would like to do so
You're teaching users it's OK to give out their account information "sometimes". Which is much less secure than "never".
I give out my credit card number hundreds of times per year. Credit cards wouldn't be very useful if you never gave them out.
Re: Chase did a bad thing, so we did a good thing
#68I just want to point out that, as a user, opting out of this portion of Chase's agreement could result in Chase deciding to close your account. Not advocating what course of action to take, but merely pointing out that there is risk associated with this action. That being said, I have read through the email from Chase, and there is nothing that explicitly states that they will close it as a result of the user opting…
Yes, just to emphasize this post -- I have read elsewhere that your declining these terms could lead to your account(s) being closed immediately. What makes anyone think they wouldn't do that?
Disagreeing with the terms could close your account, but this section is severable (can be disagreed with separately).
Generally, opt-out is added to reduce the risk that courts will throw out the arbitration clause as unconscionable (unfair). Companies know that most people won't opt out, and any class action brought by somebody who opts out will only apply to other customers who opted out- cutting damages by 99%+.
https://en.wikipedia.org/wiki/Consumer_arbitration#Unconscio...
Re: Chase did a bad thing, so we did a good thing
#69Question: how do we prove in the court in the future that we've sent them the rejection letter?
Re: Chase did a bad thing, so we did a good thing
#70Earlier quoted context omitted.
Unfortunately this is the problem that Chase created ... we give users a way to download a form letter instead, but were just trying to make it as easy as possible for customers to opt out if they would like to do so
You're teaching users it's OK to give out their account information "sometimes". Which is much less secure than "never".
What about buying things? This is the same info that would go in an order form.