There are a lot of exemptions in healthcare, sleep is part of this exceptional world, I was told bluntly 'we are not operating a hotel here' last time I spent a sleepless night in a hospital. Food is another area of concern. You can starve during a hospital visit or end up broke buying supplemental calories in the shop. Then there is the sheer difficulty of navigating the typical hospital if you are somewhat disabled…
> ave had discussions about this with plenty of people and the idea of customer service in healthcare is poo-pooed. Is there anywhere in the world where it has been given a try? I spent several days in hospital for surgery as a teenager in Australia and my parents (with private health insurance) paid for me to have a private room, which I remember as being pretty comfortable and not filled with interruption. On the o…
But what if you were born into a family that were not able to look out for you?
From the sibling comments I get the feeling that people in countries where private health insurance is needed that the concept of healthcare for all is not imaginable. I was writing in the context of the NHS, as introduced by the Labour government in the post WW2 UK when Britain was broke and broken.
It goes against the NHS ideal to have some patients be able to pay for an upgrade, you get what you are given. There are no up-sells.
In recent years the neo-liberal politicians have chipped away at the NHS, slashing budgets and outsourcing services. Now that I consider what people in the USA get for healthcare I wish to take back all of my grumblings about the UK's beloved NHS! Sure it can be improved on but the values that go with it - universal and for all - are important to me. I would not feel happy paying for a better bed than the next guy or being the person that can't pay for that better bed. I have a sense of fairness that this goes against. I imagine I would not have that 'survivors guilt' feeling if private healthcare was all I knew.