NordVPN is by far the shittiest VPN service I have ever used. They billed me twice, two months in a row, and getting them to fix it was like pulling teeth. This is not to mention the hard time I had actually using the service, between random inability to connect and outages. They have ISP-level arrogance, without the lock-in. I have no idea how they're still in business. So I'd be very inclined towards believing this…
NordVPN's poor trust pilot score agrees with you: