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Google Cloud Is Down

news.ycombinator.com

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Re: Google Cloud Is Down

#471

Post by Analemma_ »

JimboOmega wrote: post #128
ksajadi wrote: post #20

GCP status page is worthless as it's always happy and green when production systems are down and then they might acknowledge something an hour later

Just like AWS, then. "Some users are experiencing increased error rates" = "Everything has been down for hours"

Azure too. During the most recent outage a couple weeks ago their Twitter account acknowledged the incident an hour before the status page did.

So no matter where you go for your cloud services, you're guaranteed a useless status page. Yippee.

Re: Google Cloud Is Down

#472

Post by ryacko »

chupasaurus wrote: post #119
ryacko wrote: post #47

Earlier quoted context omitted.

Cloud status dashboards seem to be hosted on the same cloud, which doesn't say much about redundancy.

AWS changed internals of Service Health dashboard after they couldn't update it when S3 went down in us-east-1 ( https://aws.amazon.com/message/41926/ ) edit: wording

Someone had to design the status page, and failed to anticipate the issue about how the status page depends on the systems it is reporting on.

Unlikely the rest of AWS, a cached web page does not require much complexity.

Re: Google Cloud Is Down

#473

Post by Johnny555 »

londons_explore wrote: post #396
tntn wrote: post #269

There goes 3 nines for June and for Q2. I guess everyone gets a 10% discount for the month? https://cloud.google.com/compute/sla

The discount seems way too small. I would pay a premium for a cloud provider happy to give 100 percent discount for the month for 10 minutes downtime, and 100 percent discount for the year for an hour's downtime.

Just take the premium that you'd be willing to pay and put it in the bank -- the premium would be priced such that the expected payout of the premium would be less than or equal to what you'd be paying.

Besides, a provider credit is the least of most company's concerns after an extended outage, it's a small fraction of their remediation costs and loss of customer goodwill.

Re: Google Cloud Is Down

#474

Post by jjeaff »

jagtesh wrote: post #84
macintux wrote: post #16

And thus was ruined hundreds or thousands of pleasant Sunday afternoons. I don’t miss being on pager duty one bit. I see it looming in my headlights, sadly.

Multi-cloud for those times when you really need that level of availability and can afford it.

It's not even about being able to afford it. Some things just don't lend themselves to hot failover. If your data throughput is high, it may not be feasible or possible to stream a redundant copy to a data center outside the network.

Re: Google Cloud Is Down

#475

Post by mr_toad »

hinkley wrote: post #217
duxup wrote: post #176

Earlier quoted context omitted.

I swear most status pages are run by folks who aren't "there".

I haven’t written a status page in a while, but the rest of my infrastructure starts freaking out if it hasn’t heard from a service in a while. Why doesn’t their status page have at least a warning about things not looking good?

Status pages are the progress bars of the cloud.

Re: Google Cloud Is Down

#476

Post by dosy »

boulos wrote: post #63

Disclosure: I work on Google Cloud (but disclaimer, I'm on vacation and so not much use to you!). We're having what appears to be a serious networking outage. It's disrupting everything, including unfortunately the tooling we usually use to communicate across the company about outages. There are backup plans, of course, but I wanted to at least come here to say: you're not crazy, nothing is lost (to those concerns do…

You're brave to jump on here when on holiday!

Shouldn't that outage system be aware when service heartbeats stop?

Could this be a solar flare?

Re: Google Cloud Is Down

#477

Post by ganeshkrishnan »

jakeogh wrote: post #168
stanfordkid wrote: post #153

Earlier quoted context omitted.

Can't use my Nest lock to let guests into my house. I'm pretty sure their infrastructure is hosted in Google Cloud. So yeah... definitely some stuff lost.

To bad we don't have google cars yet.

Our algorithms have detected unusual patterns and we have terminated your account as per clause 404 in Terms And Conditions. The vehicle will now stop and you are requested to exit.

Re: Google Cloud Is Down

#478

Post by ganeshkrishnan »

fredthomsen wrote: post #381
kerng wrote: post #337

Earlier quoted context omitted.

Google is well known for not caring about small shops, only if you are a multi million dollar customer with dedicated account manager you can expect reasonable support. That's been the case forever with them.

Does Amazon treat smaller customers any better? I am genuinely asking, as I have no clue.

Their ecommerce and AWS both have fantastic help and followups (and also aggressive marketing).

Re: Google Cloud Is Down

#480

Post by ganeshkrishnan »

kerng wrote: post #342
WC3w6pXxgGd wrote: post #107

Earlier quoted context omitted.

Anything created in-house at Google (GCP) is typically created by technically-proficient devs, those devs then leave the project to start something new and maintenance is left to interns and new hires. Google customer service basically doesn't care and also has no tools at their disposal to fix any issues anyway. The infinite money spout that is Google Ads has created a situation in which devs are at Google just to h…

I'm not sure why you are downvoted - seems like a reasonable insight and explanation for the drop in quality and weird decisions Google is making recently.

I have mentioned this multiple time: Any criticism of Google is met with barrage of downvotes. I guess all the googlers hang around here and they are usually commenting with throwaways.
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