No wonder I was trying Webcodesk right now and it's not working it's all firebase, yay!
Google Cloud Is Down
271–280 of 630 posts
Re: Google Cloud Is Down
#272You know this reminds me of a bad taste that Google Sales team left when I asked for some of my billing that I was unaware of running after following a quickstart guide. AWS refunded me in the first reply on the same day! GCP sales rep just copy pasted a link to a self support survey that essentially told me, after a series of YES or NO questions that they can't refund me. So why not just tell your customers like it…
What was the quickstart guide?
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Re: Google Cloud Is Down
#273It seems that it`s focused on the database stuff like firebase and firestore.
Re: Google Cloud Is Down
#274Earlier quoted context omitted.
AWS is often the same way. No one seems to be good at communicating outage details.
I really don’t get this. There’s a huge number of complaints about poor communication from companies like Google and AWS during every outage. Yet they remain seemingly indifferent to how much customer trust they are losing, and the competitive edge the first one to get this right could gain.
I don't think they are losing any kind of customer trust.
Unless something is really fucked (like both GCP and AWS being down for us-east) incidents like these are not going to impact them at all.
The cost of either migrating to the other provider or, even worse, migrating to more traditional hosting companies is enormous and will require much more than "service was down for 2 hours in 2019". The contracts also cover cases like this and even if they don't, Google and Amazon can and will throw in some free treat as an apology.
On one hand I find this quite sad, but from a pragmatic point of view it makes sense.
Re: Google Cloud Is Down
#275Earlier quoted context omitted.
I guess we know what steam uses (the store at least).
I don't know about Steam, but I know Apple must use Google Cloud: https://www.apple.com/support/systemstatus/
Less than 1% of users are affected
Is there any reason to presume these statuses are correlated?
Apple's issue is
> Users may be experiencing slower than normal performance with this service.
Re: Google Cloud Is Down
#276Earlier quoted context omitted.
I swear most status pages are run by folks who aren't "there".
I haven’t written a status page in a while, but the rest of my infrastructure starts freaking out if it hasn’t heard from a service in a while. Why doesn’t their status page have at least a warning about things not looking good?
In my experience public status pages are "political" and no matter how they start tend to trend towards higher management control in some way... that leads to people who don't know, aren't in the thick of it, don't understand it, and / or are cautious to the point that it stops being useful.
Re: Google Cloud Is Down
#277Re: Google Cloud Is Down
#278Earlier quoted context omitted.
Can't use my Nest lock to let guests into my house. I'm pretty sure their infrastructure is hosted in Google Cloud. So yeah... definitely some stuff lost.
You have my honest sympathy because of the difficulties you now suffer through, but it bears emphasizing: this is what you get when you replace what should be a physical product under your control with Internet-connected service running on third-party servers. IoT as seen on the consumer market is a Bad Idea.
Any key commands they have already set up will still work. Nest is pretty good at having network failures fail to a working state.
They might not be able to actively open the lock over the network is the only change.
Re: Google Cloud Is Down
#279Earlier quoted context omitted.
It seems global to me. This is really strange compared to AWS. I don't remember an outage there (other than s3) impacting instances or networking globally.
You obviously don't recall the early years of AWS. Half of internet would go down for hours.
Mostly because those sites were never architected to work across multiple availability zones.
Re: Google Cloud Is Down
#280It seems crazy to me that Google Cloud can have this level of instability but I, on the other hand, can never remember google.com going down. Why are they operating one with a different networking infrastructure from the other?
They did have a major outage for a few minutes on 2013: https://www.theregister.co.uk/2013/08/17/google_outage/