Google Cloud Is Down
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Re: Google Cloud Is Down
#82Disclosure: I work on Google Cloud (but disclaimer, I'm on vacation and so not much use to you!). We're having what appears to be a serious networking outage. It's disrupting everything, including unfortunately the tooling we usually use to communicate across the company about outages. There are backup plans, of course, but I wanted to at least come here to say: you're not crazy, nothing is lost (to those concerns do…
except time
Re: Google Cloud Is Down
#83AWS refunded me in the first reply on the same day!
GCP sales rep just copy pasted a link to a self support survey that essentially told me, after a series of YES or NO questions that they can't refund me.
So why not just tell your customers like it is? Google Cloud is super strict when it comes to billing. I have called my bank to do a chargeback and put a hold on all future billing with GCP.
I'm now back to AWS and still on a Free Tier. Apparently the $300 Trial with Google Cloud did not include some critical products, AWS Free tier makes it super clear and even still I sometimes leave something running on and discover it in my invoice....
I've yet to receive a reply from Google and its been a week now.
I do appreciate other products such as Firebase but honestly for infrastructure and for future integration with enterprise customers I feel AWS is more appropriate and mature.
Re: Google Cloud Is Down
#84And thus was ruined hundreds or thousands of pleasant Sunday afternoons. I don’t miss being on pager duty one bit. I see it looming in my headlights, sadly.
Re: Google Cloud Is Down
#85Disclosure: I work on Google Cloud (but disclaimer, I'm on vacation and so not much use to you!). We're having what appears to be a serious networking outage. It's disrupting everything, including unfortunately the tooling we usually use to communicate across the company about outages. There are backup plans, of course, but I wanted to at least come here to say: you're not crazy, nothing is lost (to those concerns do…
Re: Google Cloud Is Down
#86Google Cloud is the number 4 most monitored status page on StatusGator and Google Apps is number 12. In addition, at least 20 other services we monitor seemingly depend on Google Cloud because they all posted issues as soon as Google went down. It's always interesting to see these outages at large cloud providers spider out across the rest of the internet, a lot of the world depends on Google to stay up.
Re: Google Cloud Is Down
#87Earlier quoted context omitted.
> including unfortunately the tooling we usually use to communicate across the company about outages. There's some irony in that.
Edit: and I agree! I’m not in SRE so I don’t bother with all the backup modes (direct IRC channel, phone lines, “pagers” with backup numbers). I don’t think the networking SRE folks are as impacted in their direct communication, but they are (obviously) not able to get the word out as easily. Still, it seems reasonable to me to use tooling for most outages that relies on “the network is fine overall”, to optimize for…
this column of green checkmarks begs to differ: https://i.imgur.com/2TPD9e9.png
Re: Google Cloud Is Down
#88Google Cloud is the number 4 most monitored status page on StatusGator and Google Apps is number 12. In addition, at least 20 other services we monitor seemingly depend on Google Cloud because they all posted issues as soon as Google went down. It's always interesting to see these outages at large cloud providers spider out across the rest of the internet, a lot of the world depends on Google to stay up.
Re: Google Cloud Is Down
#89Disclosure: I work on Google Cloud (but disclaimer, I'm on vacation and so not much use to you!). We're having what appears to be a serious networking outage. It's disrupting everything, including unfortunately the tooling we usually use to communicate across the company about outages. There are backup plans, of course, but I wanted to at least come here to say: you're not crazy, nothing is lost (to those concerns do…
>nothing is lost except time
Re: Google Cloud Is Down
#90Pretty much every service is down