"DigitalOcean Killed Our Company"

Post by system2 » Sat, Jun 01, 2019, 8:10 AM UTC

mirimir wrote: post #357

bcooks wrote: post #270

As DigitalOcean's CTO, I'm very sorry for this situation and how it was handled. The account is now fully restored and we are doing an investigation of the incident. We are planning to post a public postmortem to provide full transparency for our customers and the community. This situation occurred due to false positives triggered by our internal fraud and abuse systems. While these situations are rare, they do happe…

Will the customer be compensated for business losses?

Post by scarecrow112 » Sat, Jun 01, 2019, 8:13 AM UTC

Post by thaumaturgy » Sat, Jun 01, 2019, 8:34 AM UTC

AYBABTME wrote: post #471

thaumaturgy wrote: post #444

Earlier quoted context omitted.

I probably should have left the word "overseas" out of my initial comment, it gave it a flavor that doesn't match my left-wing multicultural globalist ideals. That said, I disagree wholeheartedly that it's okay for support staff to not be completely fluent in the language they're providing support in, regardless of the language. There is functionally no difference between trying to interact with talented support staf…

I know many engineers who are not that fluent in English whom you would never contemplate qualifying as illiterate; you would quickly see that (1) they're encumbered by English and (2) are obviously extremely proficient technically, and literate. People who would make gratuitous grammatical mistakes but have read more classics than the average American college graduate. I can easily count many just thinking of it.

Post by masonic » Sat, Jun 01, 2019, 9:05 AM UTC

cannonedhamster wrote: post #400

AYBABTME wrote: post #379

Earlier quoted context omitted.

I would say it's not. There's many advantages to hiring remote workers, they've been discussed at length elsewhere. One advantage is not having to pay office space, which indeed lowers cost. However DO has a nice office in Manhattan so really... they're not saving much money. And then on the term of compensation, for some reason DO pays it's remote employees really well. I don't know how this changed in recent years…

I can concur from a company that is not DO we hire workers in locations around the glove specifically to have people awake in their normal time zones, not because it's cheaper because it's not always cheaper. There are many countries that have a large portion of very intelligent and multi lingual people, especially when it comes to English. Just because someone isn't a native English speaker, or speaks in different d…

  isn't a native English speaker, or speaks in different dialect doesn't mean that they are any less capable

Post by jameshilliard » Sat, Jun 01, 2019, 9:11 AM UTC

zhte415 wrote: post #464

jameshilliard wrote: post #445

Earlier quoted context omitted.

Are you aware that Viasat has blacklisted a huge amount of Digitalocean /24 subnets? I can't access many of my servers when I'm on a satellite connection in addition to other websites hosted on Digitalocean. I've talked with the Viasat NOC and they told me they were blocking Digitalocean subnets due malware.

This is probably worth it's own post, it would be very interesting to see more detail. I'm also probably certain that this is also not exclusive to DO.