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Leaving Google Fi
151–160 of 296 posts
Re: Leaving Google Fi
#152How can a remittance period begin if the customer never has possession of the goods? As far as I'm aware, the FOB is destination in all such consumer transactions. Only in commercial shipping is there such a thing as FOB shipping point where the buy takes legal possession of the goods the moment the goods leave shipper's dock.
I think the remittance expiration is b.s. because the remittance period never began because the buyer never took possession of the goods.
Re: Leaving Google Fi
#153Earlier quoted context omitted.
> Google does not have such a customer-obsessed culture Simply because Google has never considered its users "customers" in the first place
Or they're just plain incompetent. That's always an option too. My story: I bought the first google tablet. One of the incentives for ordering early was a credit in the google store. I used it to buy books. It turns out that when you depleted the credit enough and wanted to buy something that cost more than the remaining credit, you couldn't apply the credit and pay the rest with your card. In my case, I had like $11…
I hate to sound like a jerk saying this but it feel like it is arrogance. It seethes in every product, communication, page, document, their approach to every new market. There is no choice, you do it their way.
Re: Leaving Google Fi
#154Earlier quoted context omitted.
Under the FDCPA you have the right to demand no contact with you, your workplace, or your family members. If they willfully violate this non-contact demand, they can be on the hook for $1,000 in statutory damages. They can also be on the hook for disruption they caused at a work-place, or emotional of physical distress. https://www.nolo.com/legal-encyclopedia/damages-fdcpa-violat... If a debt-collector is getting ove…
Wondering what's the equivalent in the UK.
Looks like it's largely the Fair Trading Act of 1973 (https://ecollect.org/wiki/debt-collection-guidance-uk/).
It looks like it has different protections, but gets at the same general concept.
Re: Leaving Google Fi
#155Earlier quoted context omitted.
Trying to talk to a real person at Google is an exercise in futility. It’s like trying to contact a single person in the Borg.
That's most definitely is true if it's about one of their free services (gmail, youtube, etc), but I'm not sure why people expect free services to have the same quality of support as Amazon Prime where you're paying monthly fees + more for the products. Become an actual paying Google customer[0] and you'll get a real person. Of course, the issue here is slightly different. The author clearly did get to talk to many r…
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Re: Leaving Google Fi
#156I'm a long-time Google Fi customer and moderate another community about Google Fi. Some of the criticism about Google not being as customer focused is valid, but the two biggest problems with Google Fi are:
* The dependence on rigid processes. Customer support reps are cogs in a machine with no ability to override automated actions or to circumvent when processes go awry.
* Google does absolutely zero of the inventory or shipping. It's contracted out to Ingram Micro. Anyone in the IT world who has dealt with them knows they screw up a lot. Not terribly, but unless you have a direct line to them, you're hosed.
Combine these two factors and then add some typical call center metrics focus and nobody is empowered or interested in going to bat for you when the process falls apart.
Re: Leaving Google Fi
#157This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…
Having been through several Jeff escalations on the seller side of things, the reality is very different from the romanticized version in the public mind. Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at al…
The seller is not the customer.
Re: Leaving Google Fi
#158Earlier quoted context omitted.
There is only one customer at Google, and it is the people buying ads. Astonishingly enough, even at moderate ad volumes there's still no customer service. You have to start spending truly astronomical amounts of money before an actual rep will attempt to help you with essentially any problem. So to Google, "actual customer" means "someone spending six figures per month on advertising on our platform". As far as I am…
I have lots of criticisms of Google, but let's not spread misinformation. GCP does offer paid support options, depending on your business requirements. If it's critical for your business then you can afford to pay a few extra hundred dollars a month
Nah, it's absolutely cultural, not about the money paid. Large accounts may make them more responsive quantitatively, but the qualitative lack of care is still there. Google is the opposite of Amazon, cares about its engineers, does not care about its customers. They operate on the model of letting a well engineered product (as determined by Google engineers alone) capture users, and this you can see through and through in the difference between GCP and AWS.
It has worked so far, but as soon as the day their technical quality starts to flag, they are probably as good as dead.
Re: Leaving Google Fi
#159This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…
Having been through several Jeff escalations on the seller side of things, the reality is very different from the romanticized version in the public mind. Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at al…
I emailed Jeff about two years ago about a repeated and annoying Kindle App (on Android) bug. Included the details I'd given to support a few attempts before this final straw. He didn't reply (of course) but a few days later a Kindle engineer helped me debug the issue (part Android setting, part Kindle app bug) via phone.
I've not tried emailing several times.
Re: Leaving Google Fi
#160Earlier quoted context omitted.
Or they're just plain incompetent. That's always an option too. My story: I bought the first google tablet. One of the incentives for ordering early was a credit in the google store. I used it to buy books. It turns out that when you depleted the credit enough and wanted to buy something that cost more than the remaining credit, you couldn't apply the credit and pay the rest with your card. In my case, I had like $11…
I hate to sound like a jerk saying this but it feel like it is arrogance. It seethes in every product, communication, page, document, their approach to every new market. There is no choice, you do it their way.
You're not by far the first to say this. It's the technocratic equivalent of a benevolent dictatorship. The dictator is doing you a favor and you'd better follow for your own good. And maybe they are right for now, but the whole setup was never meant to be an equal relationship between Google engineers at the top and everyone else at their feet.