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Leaving Google Fi

jasonatwood.io

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Re: Leaving Google Fi

#81

Post by londons_explore »

toefraz wrote: post #20
paxys wrote: post #16

Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.

They'll clear it up by banning your Google account and blacklisting you for all Google services. Just be prepared for that.

I don't think they will actually...

A credit card chargeback bans you from Google Pay/Wallet/Android Pay/Google merchant services/google shopping basket/gBilling/whatever it's called now and all services requiring payment. I think you can still use gmail/youtube/whatever.

Re: Leaving Google Fi

#82

Post by sriram_sun »

The author's experience mirrors my experience with Google Fi so much! Started with Project Fi, upgraded to a Pixel 3 recently. Putting up with poor service for a year and a half. They pretend to provide service and I pay the $35 every month. I receive all my calls at home using my computer.

I called up customer service to complain about poor service twice. Nothing happened. I just don't have the patience or time to follow up. Kudos to Jason for bringing up this issue. Also, here is a conversation between me and a friend in Mountain View who works for a large company there :D.

Me: I have Project Fi. Let me call you back using WhatsApp. Him: Oh I have Project Fi too and was going to tell you the same thing!

The call quality is absolutely terrible when both ends are using Project Fi!

Re: Leaving Google Fi

#83

Post by Shakahs »

londons_explore wrote: post #70
harry8 wrote: post #15

This is fraud. As soon as any rep sees the evidence of the fraud and stonewalls they are engaging in a conspiracy to commit fraud. At that point the law should take over. "The policy says I must break the law" is not a defence. "The fraud was opportunistic rather than pre-meditated" is not a defence. You can't break the law because of a company policy, you're a human you have responsibilities. Prosecutions need to ha…

There is a good chance that Google views the complainant as fraud too... And that's why they can't talk clearly about what's going on. Their records show that first phone as delivered. They think their device has been stolen from them. Then the 'fraudster' tries to get another device sent to them - which is 'returned' under suspicious circumstances. All the delays might be a police investigation they aren't allowed t…

Refusing delivery means they never had possession of the second phone, FedEx kept possession of it the whole time.

Re: Leaving Google Fi

#84

Post by jaggederest »

paxys wrote: post #57
mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

> Google does not have such a customer-obsessed culture Simply because Google has never considered its users "customers" in the first place

There is only one customer at Google, and it is the people buying ads.

Astonishingly enough, even at moderate ad volumes there's still no customer service. You have to start spending truly astronomical amounts of money before an actual rep will attempt to help you with essentially any problem.

So to Google, "actual customer" means "someone spending six figures per month on advertising on our platform". As far as I am aware, even similar spending on other areas (GCP) doesn't warrant "actual customer" status.

Re: Leaving Google Fi

#85

Post by josho »

mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

Meanwhile I’ve worked at places with poor management that treats question marks like that as a one off problem. Teams scramble to fix that instance of the problem then return back to the way things were done before.

Re: Leaving Google Fi

#86

Post by londons_explore »

aerovistae wrote: post #66

Here's what I did in a similar situation, for those who may be interested. Basically I signed up for AT&T home internet, and it DID NOT WORK, period. It was unusably slow and cut out constantly. I couldn't use it. I told them so within a week, they sent someone to fix it, they failed to fix it, I told them I'm canceling. I proceeded to return their router and switch to a different provider and immediately got fine se…

You're lucky... Some collections agencies are far more rigorous... They'll come to your house every day at awkward times. They'll ring your grandma and try to tell all your friends you're in debt, etc.

If they finally get paid, it won't be $600 - it'll be $600 + $1500 of interest at 55% APR and $1200 of fees for letters, visits, phone calls etc.

Re: Leaving Google Fi

#87

Post by droidist2 »

ArlenBales wrote: post #30
paxys wrote: post #16

Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.

That's the quickest route to having your Google account permanently suspended. (YouTube, Gmail, etc. goodbye)

So basically never get into a business relationship with Google because if they screw you over you have absolutely no recourse, unless you've managed to steer clear of using Gmail, etc.

Re: Leaving Google Fi

#88

Post by dingo_bat »

Is this not a perfect case to dispute the charge with your credit card company? You paid and never received the promised product. It's fraud, plain and simple. Why go through such an ordeal? And finally OP still bought from Google! Amazing!

Re: Leaving Google Fi

#89

Post by rdl »

ikeboy wrote: post #55
mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

Having been through several Jeff escalations on the seller side of things, the reality is very different from the romanticized version in the public mind. Maybe it worked that way a decade ago when the volume was lower. Now sending a Jeff message just goes to a specialized team that's only slightly more competent than whoever would otherwise handle the issue. Have had several times where no resolution was given at al…

Amazon generally has always treated sellers/vendors like shit, but has always been good with consumers once you escalate it appropriately. I’ve had a lot of weird cross border Amazon problems and mail to Jeff resolved.

Re: Leaving Google Fi

#90

Post by ehsankia »

JohnJamesRambo wrote: post #63
mabbo wrote: post #48

This is the difference between Google and Amazon. People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1] That question mark indicates two things: that you have 24 hou…

Trying to talk to a real person at Google is an exercise in futility. It’s like trying to contact a single person in the Borg.

That's most definitely is true if it's about one of their free services (gmail, youtube, etc), but I'm not sure why people expect free services to have the same quality of support as Amazon Prime where you're paying monthly fees + more for the products.

Become an actual paying Google customer[0] and you'll get a real person. Of course, the issue here is slightly different. The author clearly did get to talk to many real people (being a Fi customer), but they got stuck on some other problem.

[0] https://one.google.com

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