41–50 of 296 posts
How on earth is google not being sued every day? It seems like once a week there's a new HN post about some kind of massive screwing they deliver to a customer.
As a friend once described to me, they probably have the legal resources of a small country/nation, so there's that.
How on earth is google not being sued every day? It seems like once a week there's a new HN post about some kind of massive screwing they deliver to a customer.
As a friend once described to me, they probably have the legal resources of a small country/nation, so there's that.
How on earth is google not being sued every day? It seems like once a week there's a new HN post about some kind of massive screwing they deliver to a customer.
Fi's "killer app" is their seamless international experience for U.S. travelers. I travel outside of the U.S. at least twice a year and firing up my phone on the plane and being greeted with a "welcome X country" like I had just traveled between U.S. states is amazing. Down the list is their relatively cheap service for undemanding users (people who use less than a couple GB of data per month). I'm pretty sure I coul…
OP should not have attempted to negotiate with the hostage taker. They should have instead reached out to their CC issuer and explained the situation. If the goods were not delivered most competent credit card companies will issue a chargeback.
have fun getting your google account permabanned when you dispute a google charge
>By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days... If the seller is unable to ship within the promised time, it must notify you, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date.
https://www.consumer.ftc.gov/articles/0221-billed-merchandis...
Mediocre quality phones - check
Company known for poor customer support - check
What did you expect? Get a better phone from a better company and move on. Edit: and some of their phones are made by Huawei - yuck.
People have lots of criticism of Amazon, some I even agree with, but working here[0] one of my favorite little cultural things is that customers can and do email Jeff when stupid things happen. And Jeff reads them. Every now and then he'll forward one of them to a senior VP with a simple "?" added to it.[1]
That question mark indicates two things: that you have 24 hours to explain how this terrible customer experience happened, and that not long afterwards you'd better have a plan for how it isn't possible for this kind of problem to happen again. A lot of incredible changes have been made based on those question marks.
Google does not have such a customer-obsessed culture. So bad things like this happen and then nothing seems to change. Next week, it will happen again. Because (in my view) Google is an ideas-first culture, not a customer-first culture. Those ideas have rocketed them to success but I wonder if it can sustain them indefinitely.
[0](All my views are obviously my own and don't reflect speaking on behalf of the company)
[1]https://www.inc.com/bill-murphy-jr/customer-service-jeff-bez...
Google Fi support went down the drain when they expanded. I had a recent experience with my mother's phone being stolen while she was at a hospital, here's the summary after it was confirmed missing and police contacted, with a lot of redundant messages removed. 1st chat with agent Me Hi, my mother's phone was stolen, I'm tracking it on find my phone. Them: Sorry to hear that, we can black list the phone but you must…
Earlier quoted context omitted.
That's the quickest route to having your Google account permanently suspended. (YouTube, Gmail, etc. goodbye)
I wonder if this is a good thing. Really random aside incoming: I once was only able to quit my League of Legends video game addiction because I gave my account away that I had so much vested in (skins, all characters, rune pages) by basically messaging a random stranger, changing the account to their email, going to a random password generator site, changing the pw copy+pasting the password without me looking, and s…