How on earth is google not being sued every day? It seems like once a week there's a new HN post about some kind of massive screwing they deliver to a customer.
Leaving Google Fi
21–30 of 296 posts
Re: Leaving Google Fi
#22My first thought is that by 4/22, I would have been issuing a chargeback with my CC company and getting them to handle it
It's a Google service. Want to risk your entire Google account?
Re: Leaving Google Fi
#23About to leave for Paris on google fi for the first time from the US and praying that it works well. Supposedly I don’t have to notify them and it should be the same price for data and just a little more for old-fashioned sms and phone calls.
It worked flawlessly for me everywhere, including Paris. This + 10 data SIMs is my primary reason to use Fi.
Re: Leaving Google Fi
#24Google does not have the company culture or attention span to be an infrastructure provider. It never has and it never will. Google Fiber is dying on the vine as we speak. Google Fi will be dead long before they work out these problems.
Re: Leaving Google Fi
#25Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.
It seems that anything that has any sort of customer service component is not Google's forte.
Re: Leaving Google Fi
#26My first thought is that by 4/22, I would have been issuing a chargeback with my CC company and getting them to handle it
It's a Google service. Want to risk your entire Google account?
This highlights the risk of going all in with 1 company, especially with one area of your life like comms.
Re: Leaving Google Fi
#27Google Fi support went down the drain when they expanded. I had a recent experience with my mother's phone being stolen while she was at a hospital, here's the summary after it was confirmed missing and police contacted, with a lot of redundant messages removed. 1st chat with agent Me Hi, my mother's phone was stolen, I'm tracking it on find my phone. Them: Sorry to hear that, we can black list the phone but you must…
They really seem like an awful company with each of their successive failures.
Re: Leaving Google Fi
#28Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.
They'll clear it up by banning your Google account and blacklisting you for all Google services. Just be prepared for that.
That is called "doing you a favor".
Re: Leaving Google Fi
#29This is exactly the reason why I do not trust Google with anything businesses critical. At this stage they trolling their most loyal user base.
Re: Leaving Google Fi
#30Sounds like a very standard Google experience. To anyone stuck in a similar hell in the future - once the company has demonstrated that they aren't willing to help, there is no point continuing down that road. Escalate it to your credit card provider (with documentation) and they will clear it up pretty quick.
That's the quickest route to having your Google account permanently suspended. (YouTube, Gmail, etc. goodbye)