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Mac: Keyboard Shortcuts Killed by Bug

eclecticlight.co

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Re: Mac: Keyboard Shortcuts Killed by Bug

#81

Very recently a Chrome keyboard shortcut stopped working. It was a bug and they fixed it. https://bugs.chromium.org/p/chromium/issues/detail?id=892480 Bugs happen, it doesn't necessarily indicate anything systemic.

That bug was fixed in 14 days if I read that page right. The complaint here isn't just that the bug happened, but that it happened long ago, is fairly visible, and is still around a year later.

Re: Mac: Keyboard Shortcuts Killed by Bug

#82
post #29

Earlier quoted context omitted.

Is there some credible source as to what percentage of revenue or profit MacOS drives versus the rest of the org?

I'm sure there are lots. This shows iphone dwarfs all other sources of revenue https://www.apple.com/newsroom/pdfs/Q4-18-Data-Summary.pdf Apple is a phone manufacturer. Computers are a side business.

I always show people this[1] graph when they complain about Macs feeling like an afterthought to Apple. It's because they are, in terms of total profit.

[1]http://cdn.arstechnica.net/wp-content/uploads/2016/04/Apple-...

Re: Mac: Keyboard Shortcuts Killed by Bug

#83

lol: "The bug has occurred because of a simple programming error using what I believe Apple refers to as an Outline View. The error is that the first column width, containing the command names, has been set too narrow, and isn’t adjustable by the user either. In coding terms, it’s a trivially simple error which should take a few seconds to fix." that makes no sense at all looking at the behaviour described. if you wa…

You began this post with with a sentence fragment and a massive quote from the article everyone just read wherein no particular point required a reference.

You used "lol" in written communication which makes you sound like a 12 year old girl texting her friends.

You then continued in mid stream and concluded a sentence that you never began.

You said "make sure you understand what is a computer" which makes zero sense whatsoever and joined several sentence fragments with periods.

Perhaps before critiquing someone else's communications it would be optimal if you were to improve your own.

Your entire communiqe could have been written like do.

"The author does not appear to understand how the software he is using actually works, perhaps he ought to clarify his understanding before writing so unclearly about it."

Re: Mac: Keyboard Shortcuts Killed by Bug

#84
post #4

It's a bug for sure, but conclusions like this are over the top for a single small bug: > This isn’t an Apple which has any concern over the quality of its products, or for its users. It’s just another leviathan corporation which has stopped caring or taking pride. One small bug reveals a deep and pervasive problem. I'd rather see a more measured approach to drawing conclusions from a single anecdote.

Straws break camel's backs. You can be sure this isn't the only, the first, or even the last time this particular developer has found a major bug. It's also safe to assume that past bugs they have reported (especially small usability bugs like this) have languished, or been closed as "will not fix". At some point, the back is broken, the developer gives up on trying to help an obscenely profitable company QA their ow…

The process for even submitting bugs is time-intensive, so much so that I started keeping a TODO list of bugs to report, which I never found the time for and wound up stopping even writing new bugs on it because I couldn't keep up.

Re: Mac: Keyboard Shortcuts Killed by Bug

#85

I doubt it is developer apathy. It smells like a management issue. iOS is where the money is. I don't know anyone at apple, but here's how I imagine it is there: Every OSX engineer probably has more bugs on their plate than can be fixed in one career, in addition to feature development tasks. The OSX team is severely understaffed both because it is not a priority at Apple, and because it is getting harder and harder…

I’ll tell you as an Apple employee—engineers and first/second level managers don’t give a shit about market share or which platform makes the most money. Most of the engineers I work with are very personally motivated because macOS is their favorite operating system.

Yes, there is feature creep and it does have a bit to do with executive mind-share. But don’t attribute to greed what you could attribute to the age old problem of managing software complexity.

Re: Mac: Keyboard Shortcuts Killed by Bug

#86
post #54

Earlier quoted context omitted.

For any feature on OSX there are some people who love that feature. But the reality is the core reliability of OSX has been declining for years, and many of the bugs are becoming more egregious. Especially some of the recent security issues. They are all symptoms of an under-resourced team. I have no doubt the OSX engineers are heroes to a person. But I can't imagine they have the resources they need. I also can't im…

I administer approximately 30 macbooks. 2018s with a few 2017s still in there. They're mostly unreliable garbage. In particular, zoom.us, our teleconferencing solution, crashes them regularly with spewed messages about GPU stuff in console. We're about at the point of running windows vms so my salespeople can have a reliable conferencing solution. The keyboards also do not hold up at all. I've gotten into a shouting…

My company uses zoom.us on Win/Mac/Linux. Out of necessity, I also use TeamViewer, NoMachine, and occasionally Skype, Slack, and often just end up phoning them. I can only assume each needs deep integration into the OS because they all have problems. With zoom.us, I've had black screens (when trying to record?), keyboard input problems (where only alpha-numeric characters worked and other characters sent garbage), the mouse would stop working when certain applications got focus, and audio/video problems. These were mostly on Windows--I believe the black screen was on Linux. Screen sharing software also doesn't play well with each other or I imagine other software that messes with audio/video. zoom.us does seem to scale and perform better than the other solutions. I'm not sure it's a great representative of how good the OS is.

Apple's keyboards used to be excellent. After the new keyboards came out a few years ago they've been delicate (I've come around on my opinion about how they are to use--but I'm still not a fan of the layout). Replacing them is also a nightmare. So far a keyboard cover has seemed to not have me baby it and prevented a repeat of any issues.

Re: Mac: Keyboard Shortcuts Killed by Bug

#87
post #85

I doubt it is developer apathy. It smells like a management issue. iOS is where the money is. I don't know anyone at apple, but here's how I imagine it is there: Every OSX engineer probably has more bugs on their plate than can be fixed in one career, in addition to feature development tasks. The OSX team is severely understaffed both because it is not a priority at Apple, and because it is getting harder and harder…

I’ll tell you as an Apple employee—engineers and first/second level managers don’t give a shit about market share or which platform makes the most money. Most of the engineers I work with are very personally motivated because macOS is their favorite operating system. Yes, there is feature creep and it does have a bit to do with executive mind-share. But don’t attribute to greed what you could attribute to the age old…

I thought you worked on UIKit ;)

Re: Mac: Keyboard Shortcuts Killed by Bug

#88
post #81

Very recently a Chrome keyboard shortcut stopped working. It was a bug and they fixed it. https://bugs.chromium.org/p/chromium/issues/detail?id=892480 Bugs happen, it doesn't necessarily indicate anything systemic.

That bug was fixed in 14 days if I read that page right. The complaint here isn't just that the bug happened, but that it happened long ago, is fairly visible, and is still around a year later.

Because they actually bothered to file a bug report. The author thinks what's obvious to them must be obvious to everyone so didn't file anything. Of course it isn't going to be fixed in a timely fashion.

Re: Mac: Keyboard Shortcuts Killed by Bug

#90
What's with the author's apparent pride in not reporting this to Apple? Even if you feel that developers shouldn't need users to report bugs—which seems like a weird assumption—refusing to report the bugs that affect you hurts you, not the developer.

(This is not to defend Apple's responses to Radar reports; I think probably anyone here has one or two sore spots of years-ignored bug reports. But at least they're there!)

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