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Amazon rolls out machines that pack orders and replace jobs

reuters.com

331–340 of 511 posts

Re: Amazon rolls out machines that pack orders and replace jobs

#331
post #312
post #301

Articles about Amazon are quick to mention the workplace conditions or robots automating something. Rarely do they mention that machines equal lower prices for the consumers 9 times out of 10. You can think what you want about Amazon but I’m not complaining that I have 100’s of options for my phone case, all for 1/5 the price of the previous days buying them at Verizon or Apple. Edit: would be awesome to hear about A…

>machines bring lower prices Do you have any source about this? If the costumer is already willing to pay a price there would be no point in lowering the price just because you automated the process. Or better said, theres no point in investing in machines if your profit margin is not going to get wider.

Lowering costs gives a business the possibility of cutting prices, for example to try to increase market share. Whether they take it or not depends on the situation. But Amazon often does.

Re: Amazon rolls out machines that pack orders and replace jobs

#332
post #312
post #301

Articles about Amazon are quick to mention the workplace conditions or robots automating something. Rarely do they mention that machines equal lower prices for the consumers 9 times out of 10. You can think what you want about Amazon but I’m not complaining that I have 100’s of options for my phone case, all for 1/5 the price of the previous days buying them at Verizon or Apple. Edit: would be awesome to hear about A…

>machines bring lower prices Do you have any source about this? If the costumer is already willing to pay a price there would be no point in lowering the price just because you automated the process. Or better said, theres no point in investing in machines if your profit margin is not going to get wider.

I don’t think you need an academic paper for everything

Re: Amazon rolls out machines that pack orders and replace jobs

#333
post #320
post #312

Earlier quoted context omitted.

>machines bring lower prices Do you have any source about this? If the costumer is already willing to pay a price there would be no point in lowering the price just because you automated the process. Or better said, theres no point in investing in machines if your profit margin is not going to get wider.

Sure there is. If they don't do it, someone else will be able to outcompete on price, eventually at least. And yes, most of our history is full of examples of newer technologies lowering cost, that's kind of the whole reason that or civilization is more advanced (materially) than it was in the past.

Yeah, one of Bezos’ oldest mantras is “Your margin is my opportunity”.

Re: Amazon rolls out machines that pack orders and replace jobs

#335

Anyone parading around like this is bad news has never worked in an assembly line or warehouse job. This might reduce the workforce overall long-term, but honestly this is hard back-breaking long-workday labor. Anything that improves the livelihood of the warehouse workers is a win in my book.

I worked two assembly line jobs. One feeding a robot with pre cut steel sections. The other wiring trucks. Both were non stop but just for 8 hour shifts. Both took physical energy and flexibility but were not back breaking (no more than the Amazon jobs anyway). I enjoyed them both and felt physically better at the end of the day than I do when I come home from a days coding. Everyone who worked with me needed the job and most were proud to have it. It was part of their identity.

Re: Amazon rolls out machines that pack orders and replace jobs

#336
post #333
post #320

Earlier quoted context omitted.

Sure there is. If they don't do it, someone else will be able to outcompete on price, eventually at least. And yes, most of our history is full of examples of newer technologies lowering cost, that's kind of the whole reason that or civilization is more advanced (materially) than it was in the past.

Yeah, one of Bezos’ oldest mantras is “Your margin is my opportunity”.

Amazon has been quite the monopolistic company lately. Just because a company started winning by outdoing the competition doesn't mean that will continue to be their only way of succeeding. Even the most principled companies will adopt a few anticompetitive practices here and there when they get big.

I think with Amazon building out their delivery and subscription options, they can hold back a lot of pressure to share the savings from automation with consumers.

Re: Amazon rolls out machines that pack orders and replace jobs

#337

Earlier quoted context omitted.

Such a shame that this is the top comment here. People at that level are watching their job options shrink at an incredible place. Qualify your statement; robots are only "better" because they are cheaper.

Well, Robots may be cheaper, but they may also be more accurate. In my 20 years shopping with Amazon, I have very occasionally received the wrong items, so maybe robots will combat that, or reduce the need to double check, etc. I agree, low-skill jobs are shrinking, but we should not expect companies to solve that. We have a government and we vote. Ideally, we should all be asking the government to propose solutions…

If my anecdotal experience of Amazon deliveries is anything to go by, the mistakes may well have been made by a computer - on a couple of occasions I've received the wrong item, then gotten in touch with Amazon whose customer service have apologised big time, then sent me another item - only to have another incorrect item arrive a few days later. Another E-mail to Amazon, another apology, another incorrect item in my mailbox a few days later. My guess is the bins containing the items have been labelled incorrectly, thus leading the poor warehouse worker to pick the wrong item time and time again.

Robots will make the same mistake, only faster. :/

Re: Amazon rolls out machines that pack orders and replace jobs

#338
post #301

Articles about Amazon are quick to mention the workplace conditions or robots automating something. Rarely do they mention that machines equal lower prices for the consumers 9 times out of 10. You can think what you want about Amazon but I’m not complaining that I have 100’s of options for my phone case, all for 1/5 the price of the previous days buying them at Verizon or Apple. Edit: would be awesome to hear about A…

Lol, I think Americans figured out that whole story already. We've already seen decades of American jobs being slashed to lower costs, with something tacked on about reducing the cost to the consumer.

Re: Amazon rolls out machines that pack orders and replace jobs

#339
post #329

Earlier quoted context omitted.

With the current political gridlock voting is not enough. Workplaces -- the very entities that provide the jobs we need to earn a living -- need to shoulder more of the burden they inflict from the zero-sum game that they're paying. They hold a disproportionate amount of the world's wealth and they need to take responsibility for it.

The economy is not a zero-sum game, nor are corporate profits. Increases in productive efficiency create objectively more wealth overall, and those benefits diffuse out to every socioeconomic class (the classic conservative snark that even poor people have cars, refrigerators, and air conditioning, living better than medieval kings in many ways, is not inaccurate). We are living in an era where megacorporations and t…

If that is true then why is wealth inequality so high? I have a hard time believing the argument that that wealth manifests as tech toys and amenities when the amounts of money that are in question here outweigh technology a million-fold.

UBI's an option -- one that I'm in favor of -- but as long as it is an idea and not reality there are still millions of people getting shafted without a lot of recourse, short of restructuring one's entire life and starting over in a new career. An expensive and emotionally draining transition that weak-ass severance packages fail to adequately compensate for.

If corporate tax payers were actually paying taxes and not sitting on a dragon's hoard of cash I might be more in favor of increased automation, but the fact is reserves being as high as they are means that automation is not so necessary in many sectors short of unreasonable and unethical shareholder demands.

Re: Amazon rolls out machines that pack orders and replace jobs

#340
post #309

Earlier quoted context omitted.

Such a shame that this is the top comment here. People at that level are watching their job options shrink at an incredible place. Qualify your statement; robots are only "better" because they are cheaper.

I'm not in full agreement here. Having spent nearly a decade in customer service, I've found that it requires: + Lots of empathy + The willingness to learn and be wrong + A ton of training Even then, human-based customer service is still subjected to the whims of: + Gut checks + Power trips + Misinformation/misinterpretation of policy (whether intentional or not) + Lots of emotion on both sides of the interaction Not…

Piling on to this, customer service isn't just an interaction with an [entity] when something goes wrong. I would fairly categorize the initial shopping & fulfillment experience in the context of Amazon's e-commerce product as "customer service". If it solves your problem correctly & reliably, I'd call that "good customer service".
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