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We got banned from PayPal after 12 years of business

blog.niteo.co

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Re: We got banned from PayPal after 12 years of business

#51

Post by LurkersWillLurk »

Grollicus wrote: post #44
exabrial wrote: post #32

The lack of customer service in the Silicon Valley is a pervasive problem. * Cody Don on YouTube teaches the masses about science and regularly gets banned. His videos are rated G to PG. Despite millions of viewers and dollars of Revenue, there is nobody he can call. * Uber charged $1500 to my debut card a few months ago. There's literally nobody you can call about it. * Lose your Instagram/Twitter/Gmail? Too bad, be…

> * Uber charged $1500 to my debut card a few months ago. There's literally nobody you can call about it. And here I thought small claims court was a thing in the US as well

The problem is that most terms of service include forced arbitration clauses. Even if they don't, you generally have to sue in the jurisdiction where the company is incorporated, which for the vast majority of people, is very far away.

Re: We got banned from PayPal after 12 years of business

#52

Post by lawn »

cpach wrote: post #29
mavdi wrote: post #20

Earlier quoted context omitted.

HN is traditionally anti crypto, but just want to point out that literally no one in this world can stop you accepting Bitcoin payments. That's the true power of decentralization.

As a consumer, I would only pay with Bitcoin if it was something that I really really wanted. Usually there are competitors that will accept credit cards, so I would prefer them. Bitcoin offers nothing to me that I value.

One potential benefit (which merchants so far don't show you) is that cryptos is free for the merchants to accept. Credit cards can take a massive chunk out of your profit and they're open to charge back fraud.

Cryptocurrencies remove those fees and the risk for charge back fraud, so the merchant earns more when you pay them with cryptos. To incentivize this they could charge you less than if you paid with a credit card.

Re: We got banned from PayPal after 12 years of business

#53

Post by TomMarius »

viraptor wrote: post #40
LeonM wrote: post #22

Even though I absolutely agree that you shouldn't put all your eggs in one basket, it is ultimately the market that could drive you towards a dependency situation. I have had a couple of customers for which I set up both PP and another PSP (such as stripe). Then it turned out that about 90% of their transactions came from PP. So even if I set up 10 different PSPs for them, if PP bans them, they will still be out of b…

That doesn't necessarily follow. It shows that users prefer PayPal, but not that they wouldn't use alternatives if PayPal's not available. If they really want to know the answer, they could do an A/B test with missing PayPal and see how many people drop out without it. Also, was PP the default/first payment option by any chance?

My anecdote: Deprioritizing paypal directly leads to lost sales

Re: We got banned from PayPal after 12 years of business

#54

Post by Reason077 »

victorNicollet wrote: post #23
sschueller wrote: post #2

PayPal will also stop letting you refund the percent they take out so you will be holding the bag when you refund a customer. There is absolutely no reason to use PayPal at this point and any place that only takes paypal should be boycotted.

I dislike PayPal as much as the next guy, but I don't get this: > PayPal will also stop letting you refund the percent they take out so you will be holding the bag when you refund a customer. When I refund a customer, I wouldn't expect the power company to refund the electricity spent serving that customer, and I wouldn't expect UPS/FedEx to refund the delivery of that customer's package. Why should PayPal refund the…

It's common practice within the payment industry. When a refund is issued for a credit card transaction, the interchange fees are (or at least, should be) refunded to the merchant.

This will be particularly true for a large payment processor like PayPal, since they will have a lot of negotiating power when it comes to the transaction/interchange fees they pay.

Re: We got banned from PayPal after 12 years of business

#56

Post by mcv »

S_A_P wrote: post #17

So from what I can gather, niteo is a SAAS. For Paypal to ban them in what is a pretty non controversial business, they must have commited one of the following offenses: 1)Breach this user agreement, the PayPal Acceptable Use Policy, the Commercial Entity Agreements (if they apply to you), the PayPal Cash and PayPal Cash Plus Account Terms and Conditions (if it applies to you), or any other agreement between you and…

> 5)Act in a manner that is defamatory, trade libelous, threatening or harassing;

Does that include criticism? Companies that try to ban criticism against them are irredeemably toxic.

In general, I'd like a payment provider to just be neutral infrastructure. With cash, I can just pay someone, and then they'll have the money, and nobody can freeze or ban that. Although if it's crime involved in some way, of course the police can still act against us. Similarly, if I've got a bank account and the other person has a bank account, we can transfer money. The bank may check for potential fraud, and if they think they detect it, I'd expect them to inform the police, rather than revoke my bank account without warning and on no real evidence.

PayPal wants way too much control over what we do with our money or even in our life outside of our financial transactions. That's not acceptable.

A few of these points are entirely reasonable, but others are not, or are things they should report to the police, rather than act on their own.

Re: We got banned from PayPal after 12 years of business

#57

Post by brakmic »

cesnja wrote: post #27
mavdi wrote: post #20

Earlier quoted context omitted.

HN is traditionally anti crypto, but just want to point out that literally no one in this world can stop you accepting Bitcoin payments. That's the true power of decentralization.

Sure, but you can be stopped from converting that Bitcoin into usable (legal) money.

Bitcoin is not less legal than any fiat money btw.

Re: We got banned from PayPal after 12 years of business

#58

Post by jpalomaki »

For me as a customer, having PayPal as payment option increases the propability of purchase. Especially with one-time purchases from small vendors.

Reasons: No risk of credit card info misuse (by vendor), I only need username and password and I get certainly at least some kind of receipt for accounting.

Re: We got banned from PayPal after 12 years of business

#59

Post by NotPaidToPost »

merb wrote: post #21
muttech wrote: post #7

Earlier quoted context omitted.

Did we read the same article? "After calling their support twice, explaining the situation and asking for a reason, we have received nothing but “the decision is final, and we will not provide more information”."

in european you can report them if they won't give a good reason, for canceling your contract. You can even complain at your national bank authority. https://eba.europa.eu/consumer-corner/how-to-complain since they are a official bank in europe they would need to give correct info.

Just a precision: all these regulations apply to consumers.

A business, whether a company or a sole-trader, is not a consumer.

GDPR applies if you are a sole-trader.

Re: We got banned from PayPal after 12 years of business

#60

Post by suff »

S_A_P wrote: post #17

So from what I can gather, niteo is a SAAS. For Paypal to ban them in what is a pretty non controversial business, they must have commited one of the following offenses: 1)Breach this user agreement, the PayPal Acceptable Use Policy, the Commercial Entity Agreements (if they apply to you), the PayPal Cash and PayPal Cash Plus Account Terms and Conditions (if it applies to you), or any other agreement between you and…

Their company is an Eastern European 'SaaS' company whose main product automates blog network deployments so marketers can run campaigns that spam Google's ranking algorithm. SMH. You got banned because you're a spamware company.
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