Earlier quoted context omitted.
They care for their user base. Their user base just isn't us people using their services.
At some point there has to be a value in marketing for keeping people happy, right? At least mothball upgrades and leave this running "slowly" or _anything_ other than just shut everything down for reasons... My daughter wrote a letter to a clothing manufacturer about how the embroidered lettering was falling apart on a brand name shirt. They sent her a new one, for free. That is good marketing. What Google is doing?…
Not a lot of value in keeping HN people happy. We're too small of a user niche but too big of complainers.