231–240 of 288 posts
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You can service pretty much everything yourself with thinkpads (except some recent models). No need to ask anyone to open up your machine as long as you have a screwdriver.
That's another good point. All you need are fine phillips (P1/P0) head screwdrivers. No oddball Pentalobe or Torx screws.
I went to buy a brand new laptop at the Apple Store, and despite knowing exactly what I wanted I had to wait for at least 20 minutes - when I walked in, I was told to wait until an associate was free (whereas in most stores I could just grab a product off the shelf and go check out), then I was ping-ponged around at least 2 other people (both of whom I had to wait for - 'just hang around this area and we'll send some…
What B&M store lets you freely grab a $2000+ laptop and bring it to checkout on your own?
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> You often have to wait for a few days to even get an appointment. Here's the thing that got me - last year the laptop broke on my MacBook Pro. Very common and typical problem. Whenever I tried to book an appointment there was literally no appointments in the entirety of London . It was actually impossible to book an appointment. I ended up just walking into a store on my Tuesday lunch break and they told me all the…
I live in a smaller country, there are frequently no appointments in the whole country for the entire booking window.
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HW design, that fails 3 times in a row in the same place (and ultimately even destroys the logic board - probably because of the short on the exposed cable wiring), and the service that fails to prevent that, I'd hardly call a "true heaven". It's terrible. Say, they failed to make the cable protected enough in the initial design. During the first service, they should just not replace the cable, they should also add t…
Do you know how many Dells, Acers, and Asus laptops have known problems that affect the vast majority of units but will still take shipping your computer on your dime and being without for weeks at a time? My mother can afford a Macbook, I've told her this, but she insists on buying cheap Dells on sale. In 3 years she's gone through 3 200-300$ Dells. Every time they break Dell comes back with some untenable repair ar…
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HW design, that fails 3 times in a row in the same place (and ultimately even destroys the logic board - probably because of the short on the exposed cable wiring), and the service that fails to prevent that, I'd hardly call a "true heaven". It's terrible. Say, they failed to make the cable protected enough in the initial design. During the first service, they should just not replace the cable, they should also add t…
Do you know how many Dells, Acers, and Asus laptops have known problems that affect the vast majority of units but will still take shipping your computer on your dime and being without for weeks at a time? My mother can afford a Macbook, I've told her this, but she insists on buying cheap Dells on sale. In 3 years she's gone through 3 200-300$ Dells. Every time they break Dell comes back with some untenable repair ar…
I have had no problem with Dell’s business laptops. Barring buying from the business line, I buy computers from the Microsoft Store.
My biggest complaint about the Apple Store is the long wait times when your computer breaks. You often have to wait for a few days to even get an appointment. But the award for the most asinine thing about the Apple Store is their insistence on not having a proper area to pay for things. So people just wander around wanting to buy something and not knowing where to pay for it. And they end up wasting a lot more time…
The stores are more sterile and the employees and service is more "clinical" and less "hands on." I miss the original stores' refurbished/discount tables/bin they used to have. You could find great deals on those tables.. Oh.. one other thing that annoys the hell out of me about the stores an service. I bought a new iphone8, I asked if they could transfer the iphone5 data+ apps to my new phone. They said no, do it yo…
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Do you know how many Dells, Acers, and Asus laptops have known problems that affect the vast majority of units but will still take shipping your computer on your dime and being without for weeks at a time? My mother can afford a Macbook, I've told her this, but she insists on buying cheap Dells on sale. In 3 years she's gone through 3 200-300$ Dells. Every time they break Dell comes back with some untenable repair ar…
Are you seriously comparing MBP to a $200-300 laptops?
My last windows laptop, the HP Spectre x360, was about as much as a MBP had a track record of failing motherboards.
My old Zenbook, also in MBP pricing range was known to have the hinge fail.
You're making the same mistake that my mother makes, assuming a "dollar's worth" of laptop is fungible.
If you spend 400$ on a laptop, it's not enough that it only be at least 1/3rd as reliable as a 1200$ Macbook Pro. Every time a laptop fails there's a cost outside of just getting a new laptop, like transferring all your stuff, not having a laptop, etc.
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What B&M store lets you freely grab a $2000+ laptop and bring it to checkout on your own?
I can contrast with my recent experience at Best Buy. Last weekend, they had $50 off the new Series 4 Apple Watches. I dreaded going in-store because of my problems with Apple Stores. But I went in, asked the Samsung guy where the Apple Watches were, and he pointed me to a counter in the middle of the store with 2 registers. I had a brief conversation with a sales guy there, confirmed the $50 off, size, and color I w…
I think part of it is that Apple doesn’t have many interesting new products. I used it be excited about iPhones or iPads but now they just release variations if the same thing I know already pretty well. Why go to a store? And the wait times for support are way too long.
> Why go to a store? And the wait times for support are way too long. "Nobody goes there anymore, it's too crowded."
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Honestly I have felt many times that the Apple Store could use a vending machine for iPhones. Anything that somebody might want to just grab and go no matter how expensive.
A pizza place I went to had a system where your order was in a warming oven with individual doors. Punch in your order num, pull out your pizza box and go.