I've never even SEEN an Apple store let alone been in one. Looking on their site it looks like the nearest one is 90 miles away from me.
How the Apple Store Lost Its Luster
221–230 of 288 posts
Re: How the Apple Store Lost Its Luster
#222I’ve also noticed the “it’s impossible to actually buy anything” problem with Apple Stores, especially in stores that get any appreciable amount of foot traffic. (Where I live there is at least one Apple Store in a mall that hardly anyone visits, and that one is just fine for service.) However—and I’m not saying this as a defense, just as an interesting fact—at one point when I was waiting around trying to get the at…
So are you saying that I could write a fake app that made it look like I was buying stuff and win every time?
Re: How the Apple Store Lost Its Luster
#223My biggest complaint about the Apple Store is the long wait times when your computer breaks. You often have to wait for a few days to even get an appointment. But the award for the most asinine thing about the Apple Store is their insistence on not having a proper area to pay for things. So people just wander around wanting to buy something and not knowing where to pay for it. And they end up wasting a lot more time…
The stores are more sterile and the employees and service is more "clinical" and less "hands on." I miss the original stores' refurbished/discount tables/bin they used to have. You could find great deals on those tables.. Oh.. one other thing that annoys the hell out of me about the stores an service. I bought a new iphone8, I asked if they could transfer the iphone5 data+ apps to my new phone. They said no, do it yo…
> transfer the iphone5 data+ apps to my new phone
Just ... sign in to iCloud? To "do this for you", you'd be giving them your credentials no? Seems like an unfair complaint.
Re: How the Apple Store Lost Its Luster
#224Earlier quoted context omitted.
I have lived in both rural and urban areas. I still fail to see how dress affects level of customer service I receive. Yes, you may live in a more wealthy area, which may attract those with more expensive looking dress. But are telling me that you've personally witnessed a person denied customer service simply due to the fact that they do not dress in expensive clothing?
>> you've personally witnessed a person denied customer service simply due to the fact that they do not dress in expensive clothing? Nobody is talking about denied anything. This is about speed and priority. It is no surprise that well-dressed attractive people get better customer service. This is just a little more true at apple than at other electronics stores.
> Nobody is talking about denied anything. This is about speed and priority.
Take this example:
I show up in a store at 1200, and am told the waiting time is approx 30 minutes. I wait in the queue.
Another customer shows up in the store at 1220. This customer is more well-dressed than I am. This customer also waits in the queue.
At 1230, the more well-dressed customer is chosen to be serviced before I am, a customer who has been waiting for 30 min vs the other customer's 10 min. I have just been denied customer service in favor of the other customer, no?
I don't mean to make this a long, drawn-out conversation. I'm just looking for clarification.
Re: How the Apple Store Lost Its Luster
#225It's the same problem that they have with most of their products. All design considerations are controlled by people driven exclusively by thin, light, minimal. It's getting tired and cliche. I don't live in a place big enough for an Apple forest grove or whatever. It's an undersized store in a mall that was remodeled two years ago. The people who designed it never were in such a store before. It's crowded, too loud,…
The sound thing is a real issue. The Apple store by my parents moved into a larger and renovated space recently with double the height ceilings. It got way louder, to the point where you can barely hear what the reps say to you. I'd have a migraine every day if I had to work a whole shift in there.
It's the same problem in restaurants and bars that have this style of concrete floors, hard walls, and exposed duct work ceilings: there is nothing to absorb the sound. When people stripped drapes from windows, carpet from floors, and coverings from ceilings, no one stopped to think why these sound absorbing materials were used in the first place. You can fix this by spraying sound insulating foam all over your beautiful exposed ceiling that no one looks at because it's dusty and painted black and 20 feet in the air, but that's clearly a cost that's already been calculated and cut.
As a result, you can't hear anyone at breakfast, brunch, lunch, dinner, the bar, the gym, or even the Apple store.
Re: How the Apple Store Lost Its Luster
#226Answer to the question price tag and service!
OBS: Now I open up regular notebooks myself and fix them when I need to do so. No need to pay to repair or pray for someone with MacOS to help anymore, I'm my own service now just spend on parts yay!
Re: How the Apple Store Lost Its Luster
#227Earlier quoted context omitted.
I know it's just my experience, but it looks like this thread (as the article) is all about personal experiences. I had four time the same issue with a MBP 2011, the HDD cable was failing again ad again. First time they replaced it, next time they replaced the cable plus the HDD, third time they replaced cable plus logicboard, fourth I got a new MBP 2013. All for free, without Apple Care. Every time I got my laptop b…
I had great experiences with their device support. Replacements, repairs, their folks seem to err on the side of cover the claim rather than deny the claim when the cause of the problem seems ambiguous. I don't have a complaint about support yet, but I can tell my keyboard on my current-gen macbook pro is going to start failing soon (the semicolon key no longer clicks when pressed, the tab key is inconsistent) and fr…
Your company doesn't have a backup machine you can work on for a few days? Even if you are a one person shop, you should have some sort of plan for hardware failure.
Re: How the Apple Store Lost Its Luster
#228"Lost Its Luster" suggests we can point to a decline from peak. The basis for the article? According to the subhead, "In interviews, current and former employees..." Oh boy. The article lays out the high: "As recently as 2017, the retail arm was generating an estimated $5,500 in sales per square foot, easily outpacing rivals. But that’s getting harder to pull off." And the low? Not specified. That number could be hig…
The By Line is from one of their main Apple analysts paired with a guy that covers retail exclusively. Likely the story they're trying to play out is this general downward trend in retail, but there's very little steak here. It reads like a hit piece for someone with interest in the stock trading lower, rather than the meaningful reporting of legitimate news here.
Re: How the Apple Store Lost Its Luster
#229Earlier quoted context omitted.
> I sold the old half broken macbook and switched to a thinkpad Di you switch to thinkpad just because of this service support issue? Because I don’t think thinkpad is better in service dept
I think it's safe to say that someone who switches from a Mac to a Windows/Linux machine just because of a bad experience at the Apple Store is probably not quite telling the whole story. I assume they had other experiences that were already pushing them to make that decision, but which are not shared in this post.
Well I’m one of those people and it’s the only factor. They wasted so many hours of my time and money because of their poor service, I just feel bad buying anything from them.
Re: How the Apple Store Lost Its Luster
#230Earlier quoted context omitted.
I was able to get an appointment next day at an apple store to fix my keyboard . After I arrived I got it done within 15 min
Just for curiosity's sake what was the issue with the keyboard? Because I work at a repair shop. Not an apple one (we're way too small for that, they want something ridiculous like $100,000 a year in used apple sales before they even consider letting you apply to be a reseller/repair store). People bring apple stuff here because there's nowhere else to take them except a three hour drive to the nearest big city. The…
There was dust underneath a key and they used a can of air to remove it .