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How the Apple Store Lost Its Luster

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Re: How the Apple Store Lost Its Luster

#151

I went in a few months to get a hardware thing fixed with an appointment set and nobody helped me. I waited for like 10 minutes past by appointment time and everyone was booked up. I tried pestering people but everyone was helping someone else and asked me to wait for another associate. Eventually I gave up and left the store. I'm sure their analytics never even noticed me, their data says I just never showed up for…

You think Google is evil, but Apple isn't?

I don't understand, one has contributed to world development and the other makes their own charger to screw you out if 30$.

Re: How the Apple Store Lost Its Luster

#152
I went to an apple store with my Mac. "New screen" they said after tapping through a questionnaire on their stupid iPad - $800 they said it would cost.

I can tap through a questionnaire on an iPad like some 3 year old retard also and come up with the most expensive alternative. Thats not rocket science.

Independent repair show fixed it for $100.

Fuck Apple. The most regrettable purchase I ever in the last 20 years made was that MacBook.

Re: How the Apple Store Lost Its Luster

#153
post #99

Earlier quoted context omitted.

> I sold the old half broken macbook and switched to a thinkpad Di you switch to thinkpad just because of this service support issue? Because I don’t think thinkpad is better in service dept

You can service pretty much everything yourself with thinkpads (except some recent models). No need to ask anyone to open up your machine as long as you have a screwdriver.

That's another good point. All you need are fine phillips (P1/P0) head screwdrivers. No oddball Pentalobe or Torx screws.

Re: How the Apple Store Lost Its Luster

#154
post #89

Yes! The Genius Bar experience has been terrible (especially as a somewhat socially anxious person) the past few times I've been there. A lot of sitting while constantly busy employees buzzed around, unsure if I was waiting in the right place, hoping someone would come by and ask what I there for. It's like they're emulating the real bar experience, with a bunch of overworked and inattentive bartenders. Just give me…

Honestly I have felt many times that the Apple Store could use a vending machine for iPhones. Anything that somebody might want to just grab and go no matter how expensive.

A pizza place I went to had a system where your order was in a warming oven with individual doors. Punch in your order num, pull out your pizza box and go.

Re: How the Apple Store Lost Its Luster

#155

I went in a few months to get a hardware thing fixed with an appointment set and nobody helped me. I waited for like 10 minutes past by appointment time and everyone was booked up. I tried pestering people but everyone was helping someone else and asked me to wait for another associate. Eventually I gave up and left the store. I'm sure their analytics never even noticed me, their data says I just never showed up for…

> I waited for like 10 minutes past by appointment time and everyone was booked up

Ha. Here in New York, I’ve never had an Apple Store appointment honored inside an hour. Usually an hour and a half. My strategy is now to get a cocktail at the Cipriani Dolce, walk it across to the Apple Store, ignore the “you can’t bring that in here” protests and wait out the hour with a drink.

Re: How the Apple Store Lost Its Luster

#156

Earlier quoted context omitted.

Well, yeah, thank you+) very much, I guess. So same as with self scanning tills at supermarkets I'm now expected to do the work for one of the most profitable companies in the world, since they can't be bothered to have a proper checkout or hire enough people. +) Not you, personally, obviously. edit: reformat

Huh? Self checkouts are great! Rather than having 1 or 2 tills you can have many times that manned by the same number of people. If you don't have any alcohol you can use it without interacting with anyone at all and its much faster. That coupled with contactless payments make it super quick to buy just a few items. A "proper" checkout is still king for large shops but for people I know (late 20s), that is becoming l…

>If you don't have any alcohol you can use it without interacting with anyone at all and its much faster.

I agree that you can do it without interacting with anyone at all. But I question whether it's faster.

For a class assignment on usability a while back, I observed self-checkout users and manned ("proper") checkout at a local grocery store and found that the absolute fastest of the self-checkout users were only just as fast (per item) as the average manned checkout user (among 24 users).

A few factors increase the speed of manned transactions. First, cashiers are familiar with common produce numbers, avoiding the need to search for stickers or slowly look up the number of a particular item. Second, a cashier can begin bagging items as the user pays by credit card or pulls out cash, so some of the work is done in parallel. Third, sometimes manned checkouts have a person dedicated to bagging, which reduces the time even further (though all times recorded for this project are single cashiers without baggers).

Self-checkouts definitely feel nicer for me (except when the anti-theft "place item in bagging area" nagging starts). But now, when I'm in a hurry, I'll make a beeline for a register with a cashier instead of the self-checkout.

Re: How the Apple Store Lost Its Luster

#157
post #4

My biggest complaint about the Apple Store is the long wait times when your computer breaks. You often have to wait for a few days to even get an appointment. But the award for the most asinine thing about the Apple Store is their insistence on not having a proper area to pay for things. So people just wander around wanting to buy something and not knowing where to pay for it. And they end up wasting a lot more time…

>The award for the most asinine thing about the Apple Store is their insistence on not having a proper area to pay for things. For small ticket items, you can scan, pay and leave without needing to interact with the staff. >Thanks to the Apple Store app, you can use your iPhone to scan the barcode of an accessory off the shelf and use Apple Pay to pay for it. From there, you can just walk out of the store with your n…

>>For small ticket items, you can scan, pay and leave

This would make me very uncomfortable - without the ceremony of payment it would appear to others that I'm stealing.

Re: How the Apple Store Lost Its Luster

#158
post #104
post #62

Earlier quoted context omitted.

Where was this? I’ve noticed most apple stores are super friendly and fast all over the world. But their San Francisco flagship store is utter shit. Understaffed, too small, absolutely mobbed by people. And it makes sense, it’s a single store serving a city of 900,000 people with millions driving in every morning for work. They desperately need more locations. The Palo Alto store, for example, is pure delight. I’ve h…

it’s a single store serving a city of 900,000 people There are three Apple stores in SF proper and a couple just across the bay.

I knew there’s some across the bay, but they sure hide the other two stores in SF. Never seen them even show up on their genius bar search.

Are they official Apple stores or are they apple-branded franchise stores? Reason I ask is because that’s the model I’ve seen a lot in Europe. A store that has a license to be an apple store but isn’t actually owned and run by Apple.

Re: How the Apple Store Lost Its Luster

#159

I went in a few months to get a hardware thing fixed with an appointment set and nobody helped me. I waited for like 10 minutes past by appointment time and everyone was booked up. I tried pestering people but everyone was helping someone else and asked me to wait for another associate. Eventually I gave up and left the store. I'm sure their analytics never even noticed me, their data says I just never showed up for…

I can understand being anti-Google, but why anti-Google and pro-Apple?

Re: How the Apple Store Lost Its Luster

#160

Earlier quoted context omitted.

Well, yeah, thank you+) very much, I guess. So same as with self scanning tills at supermarkets I'm now expected to do the work for one of the most profitable companies in the world, since they can't be bothered to have a proper checkout or hire enough people. +) Not you, personally, obviously. edit: reformat

Huh? Self checkouts are great! Rather than having 1 or 2 tills you can have many times that manned by the same number of people. If you don't have any alcohol you can use it without interacting with anyone at all and its much faster. That coupled with contactless payments make it super quick to buy just a few items. A "proper" checkout is still king for large shops but for people I know (late 20s), that is becoming l…

That's kind of the key, right? If you're buying one or two items, the self-checkout is great! If you're buying a week or two worth of supplies, it's terrible.

Here in the US, at least at the stores I shop at, each item requires that you scan it, wait for the machine to tell you to place the item in the bagging area, wait for it to register the weight, then you're allowed to move to the next item. If you accidentally wait too long, and the attendant just clears the wait state (which they do all to frequently just to get things to move along), then it won't let you put the item in the area, and instead you have to call the attendant over to clear the "unexpected item" state, which just makes things take so much longer.

Then there's the times where some older person tries it out, gets really confused, and the attendant is spending all of their time with them, and everyone else gets held up by the quirks of the system.

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