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Google Is Eating Our Mail

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Re: Google Is Eating Our Mail

#212

Earlier quoted context omitted.

> If enough expected messages don’t show up, users are going to start thinking gmail is broken. I doubt that. They will rather consider that the people (or their IT) that send them emails made a mistake. It's Google after all.

If several different IT departments all start sending that message though, people start to think maybe google has lost it...

If several different IT departments all start sending that message though, people start to think maybe google has lost it...

Many IT departments still build their networks tailored to Windows machines, to the exclusion of others. Inertia is hard to overcome.

Re: Google Is Eating Our Mail

#213

Google has no incentive to fix these kinds of problems. It's big enough that when someone complains that a message sent wasn't received, the intended recipient will say, "I never have problems with my Gmail account. It must be you." And the sender has to switch to Gmail to reliably communicate with the outside world. I wish this was just paranoia, but we've seen multiple discussions on HN about Google programs and po…

I'm one of the PMs for Gmail and hang around HN quite a bit. This is my personal take, not an official reply. It's simply not true we have no incentive to fix this. Here are a few: Firstly, Gmail's success is entirely predicated on the health of the global email ecosystem. Gmail does not, inherently, have any network effects (unlike FB, messengers, any other comms tool of Gmail's scale). Email itself, of course has a…

> Gmail does not, inherently, have any network effects

This is wrong. The current situation is "if you want to reliably contact gmail users you need a gmail address". This is no different than Facebook or messengers. And that may actually be the incentive for Gmail being such a bad player compared to everybody else.

Re: Google Is Eating Our Mail

#214

Earlier quoted context omitted.

Fastmail [EDIT: Sorry, missed the 'free' in there. Guess you get what you pay for]

I would love to pay FastMail for my family’s email. I have myself, my wife, my four children, one family address and one other generic address. 8 emails would cost me $240 a year at a minimum. If they could solve for my situation and not charge me that kind of money, I would switch from Gmail immediately.

You can add your “generic address” to another inbox as an “alias” free of charge.

$210 annually seems like a deal if it keeps your family’s most sensitive private messages away from ad targeting.

Re: Google Is Eating Our Mail

#215

Google has no incentive to fix these kinds of problems. It's big enough that when someone complains that a message sent wasn't received, the intended recipient will say, "I never have problems with my Gmail account. It must be you." And the sender has to switch to Gmail to reliably communicate with the outside world. I wish this was just paranoia, but we've seen multiple discussions on HN about Google programs and po…

I'm one of the PMs for Gmail and hang around HN quite a bit. This is my personal take, not an official reply. It's simply not true we have no incentive to fix this. Here are a few: Firstly, Gmail's success is entirely predicated on the health of the global email ecosystem. Gmail does not, inherently, have any network effects (unlike FB, messengers, any other comms tool of Gmail's scale). Email itself, of course has a…

> It's simply not true we have no incentive to fix this

I just happen to have set up an email server and encountered the same problems with Google as described in the article. I own the IP since quite some time, it is not on any black list, reverse DNS is set up etc. but Google rejects email as spam.

And this even happens when the gmail account has added the sender in his address book and has send the first email to which I replied - thus there is a message id that should already be known on Gmail's side.

Use your AI to put email into the spam folder. Refusing it outright is a case for the European Commission which hopefully will slap you another few billions of fine onto the wrist until you remember to play nicely with the other kids.

There is no excuse to refuse SPF, DKIM, reverse DNS, proper MX, no blacklist, sender in recipient address book and reply-to msgId email.

Re: Google Is Eating Our Mail

#216
Isn't charging people to use other carriers one of the big things that got Bell broken up? Google seems to tread in a of very dangerous waters. I wonder if they're just not aware of how close they are to being shutdown entirely, simply because so far they've always withstanded most legal challenges.

Re: Google Is Eating Our Mail

#217

Google has no incentive to fix these kinds of problems. It's big enough that when someone complains that a message sent wasn't received, the intended recipient will say, "I never have problems with my Gmail account. It must be you." And the sender has to switch to Gmail to reliably communicate with the outside world. I wish this was just paranoia, but we've seen multiple discussions on HN about Google programs and po…

I'm one of the PMs for Gmail and hang around HN quite a bit. This is my personal take, not an official reply. It's simply not true we have no incentive to fix this. Here are a few: Firstly, Gmail's success is entirely predicated on the health of the global email ecosystem. Gmail does not, inherently, have any network effects (unlike FB, messengers, any other comms tool of Gmail's scale). Email itself, of course has a…

Are there metrics regarding this ecosystem that Gmail is optimizing for and which Google engineers can get rewarded for improving?

Re: Google Is Eating Our Mail

#218

Google has no incentive to fix these kinds of problems. It's big enough that when someone complains that a message sent wasn't received, the intended recipient will say, "I never have problems with my Gmail account. It must be you." And the sender has to switch to Gmail to reliably communicate with the outside world. I wish this was just paranoia, but we've seen multiple discussions on HN about Google programs and po…

I'm one of the PMs for Gmail and hang around HN quite a bit. This is my personal take, not an official reply. It's simply not true we have no incentive to fix this. Here are a few: Firstly, Gmail's success is entirely predicated on the health of the global email ecosystem. Gmail does not, inherently, have any network effects (unlike FB, messengers, any other comms tool of Gmail's scale). Email itself, of course has a…

> I'm one of the PMs for Gmail and hang around HN quite a bit.

Can you bring back the old web UI?

I experience obnoxious interaction and interface bugs in the new one on an hourly basis, it has horrendous interaction latency for many operations that used to be snappy, it looks worse, and has basically nothing new I want.

Actually, can you bring back the Gmail of like 10 years ago? Basically every change since then has been negative for me.

Re: Google Is Eating Our Mail

#219

Earlier quoted context omitted.

Fastmail [EDIT: Sorry, missed the 'free' in there. Guess you get what you pay for]

I would love to pay FastMail for my family’s email. I have myself, my wife, my four children, one family address and one other generic address. 8 emails would cost me $240 a year at a minimum. If they could solve for my situation and not charge me that kind of money, I would switch from Gmail immediately.

Fastmail allows for email aliases. These aren't those addresses with a `+` on them, but rather completely different addresses. You can put the family address and generic address in your own or your wife's account and setup a filter so that email to those addresses go to separate folders automatically. That saves you $60/year. If your children don't need privacy from one another (I've no clue how old they are or how well they get along), maybe you can also group them into 1 account to save you another $90/year.

By the way, Fastmail prices are rising. One used to be able to get a free account, and the standard plan used to be $40 a year, so might be good to get them sooner rather than later to get grandfathered-in in case of upcoming price risings.

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