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TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

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Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#181

Earlier quoted context omitted.

> But to do it "properly" for most people - where properly means getting the most back that you can legally get back - then it's quite cumbersome and involves a lot of reading. I would bet that the majority of Americans get more back through the standard deduction than with itemized deductions.

Agree, but there's more than just itemization that can be done.

Agree, but there's more than just itemization that can be done.

Cool. Like what?

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#182
post #11

They're not perfect, but I've had success filing with FreeTaxUSA - federal is free, state is $15: https://www.freetaxusa.com/ Obviously too late for people this year, and my tax situation is relatively straightforward so I can't speak to how well it handles edge cases, but the first year I used it I went through the process with both TurboTax and FreeTaxUSA and got the exact same estimated refund. The last straw with…

if you are CA resident and don't have a very complicated tax return, you could file the state for free using Franchise Tax Board's CalFile.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#183

Wrote this up last year describing some of these tactics employed by Intuit: https://uxdesign.cc/turbotax-design-1a37356adc61

Very nice writeup!

This kind of condescending flow is exactly why I stopped using TurboTax about 10 years ago. Apparently it got even worse since then.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#185

Earlier quoted context omitted.

The real dark pattern is the propagation of antisocial behavior that spreads the idea that you don't owe society anything.

Society isn't the government, though. This conflation is a nice trick when arguing, I'll give you that.

Government is elected by society to represent. Yes governments are flawed and inefficient and corrupt at times, but generally speaking governments do an acceptable job at providing basic services to most people. There's countless examples of them fucking up but they get more right than wrong.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#186
post #11

They're not perfect, but I've had success filing with FreeTaxUSA - federal is free, state is $15: https://www.freetaxusa.com/ Obviously too late for people this year, and my tax situation is relatively straightforward so I can't speak to how well it handles edge cases, but the first year I used it I went through the process with both TurboTax and FreeTaxUSA and got the exact same estimated refund. The last straw with…

CreditKarma is 100% free for everything. I've used them the last two years without issue, although they dramatically improved the service this last year. It was a little rough year 1.

CreditKarma requires a non VOIP number before you can sign up for their tax app.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#187
post #83

Earlier quoted context omitted.

A few years ago my finance class had a homework assignment which was to calculate the interest rate you were paying for this "service". It was a good assignment, because there is no "right" answer, because it depends how you define certain values, but all the figures came back with this "service" is like a loan with a 40-80% interest rate.

Sure, that's a pretty high interest rate. If you have the liquidity, you definitely should pay upfront. But it's conceivable that for some (small) segment of the population, that loan is worth it. Payday loans are a similar situation, it seems exploitative to many/most people. But those people who think it's exploitative are the ones who don't need the service in the first place. If you can avoid it, you should never…

It's not (only) that it feels explorative because of the rate; it feels explorative because they use dark patterns to make it non-obvious that there is a fee in the first place.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#188

Earlier quoted context omitted.

Norquist is just twisted, sabotaging the government to convince people that it doesn't work. It would cost the IRS almost nothing to send out pre-filled forms, and giving them enough money to audit the wealthy (i.e. ensure they aren't cheating) would more than pay for itself.

While I think the IRS should do this, it would require a lot of additional work and resources, as well as a reshuffling of filing deadlines throughout the system. The IRS currently does not have all the information it needs to prefill forms, and inly has the resources to review a fraction of the 140M+ returns filed each year. I don't know why so many people in this site seem to think this is a trivial thing for the I…

So, another thing that the richest country in the world can't afford, despite the fact that just about every other country can do it.

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#189
post #11

They're not perfect, but I've had success filing with FreeTaxUSA - federal is free, state is $15: https://www.freetaxusa.com/ Obviously too late for people this year, and my tax situation is relatively straightforward so I can't speak to how well it handles edge cases, but the first year I used it I went through the process with both TurboTax and FreeTaxUSA and got the exact same estimated refund. The last straw with…

CreditKarma is 100% free for everything. I've used them the last two years without issue, although they dramatically improved the service this last year. It was a little rough year 1.

[deleted]

Re: TurboTax Uses Dark Patterns to Trick You into Paying to File Your Taxes

#190

Earlier quoted context omitted.

The real dark pattern is the ability of the state to put you in jail unless you fork over money.

... to pay for public services you're using? Roads, schools, firefighters? Of course, I'm not happy with plenty of other things my taxes pay for (Predator drones, e.g.), but I'd like to think that can be fixed via legislation, eventually.

Aren’t roads paid for by gas tax and schools by property tax?
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