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Samsung states that broken Galaxy Folds are due to user error

techcrunch.com

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Re: Samsung states that broken Galaxy Folds are due to user error

#11

Post by braythwayt »

mpicker0 wrote: post #5

The title of the article is "Samsung responds to reviewer complaints about its Galaxy Fold phone". The phrase "user error" appears nowhere in the article. They do mention that some reviewers tried to remove the protective film over the screen but nothing in this article seems to be suggesting this is a "you're holding it wrong" reaction from Samsung.

The title chosen for this submission seems like a wildly negative slant. Only a few of the reviewers reporting problems removed the protective screen, and Samsung has time to update instructional materials to instruct consumers not to make this mistake.

Samsung is not blaming any of the other failures on users, and states they are going to examine the units.

Seems like a reasonable statement to me.

Re: Samsung states that broken Galaxy Folds are due to user error

#12

Post by mises »

baddox wrote: post #4
TrinaryWorksToo wrote: post #3

The title implies that Samsung is blaming the users for the broken phones. This is not at all what happened at least in MKBHDs recent video they were much more understanding. https://youtu.be/vtqtyyGZvXM

They were very understanding to MKBHD, who has 8 million Youtube subscribers.

And not to TechCrunch? It's ranked #357 in Alexa: https://www.alexa.com/siteinfo/techcrunch.com

They've been sending these to bug outlets; smaller guys haven't even gotten their hands on them.

Re: Samsung states that broken Galaxy Folds are due to user error

#13

Post by detaro »

mises wrote: post #12
baddox wrote: post #4

Earlier quoted context omitted.

They were very understanding to MKBHD, who has 8 million Youtube subscribers.

And not to TechCrunch? It's ranked #357 in Alexa: https://www.alexa.com/siteinfo/techcrunch.com They've been sending these to bug outlets; smaller guys haven't even gotten their hands on them.

According to the article, TechCrunch hasn't had issues with their review model.

Re: Samsung states that broken Galaxy Folds are due to user error

#14

Post by braythwayt »

A7med wrote: post #10

When did stating facts become wrong? it was a user error what causes the screen to break

A number of reviewers received units.

A subset of the reviewers experienced broken phones.

A subset of the reviewers who experienced broken phones admitted to removing a protective shield on the screen, thinking it was a temporary film meant only to preserve the screen from scratches during shipping.

Samsung was only claiming that the subset of subset of reviewers had erred. Samsung did not claim that the reviewers who experienced a broken phone but who did not remove the protective screen had erred.

Re: Samsung states that broken Galaxy Folds are due to user error

#16

Post by alistairSH »

perennate wrote: post #6

The submission title seems like an exaggeration. According to the article, Samsung's statement actually says: > Here’s the statement in full: > "A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter. > Separately, a few revi…

My only issue with that response... why the heck does the top layer of the screen appear removable? Users are used to removing protective screens from many displays. Building a product that has something that appears like a protective screen, but isn't, seems like a terrible idea.
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