Earlier quoted context omitted.
No, this absolutely checks with my experience - I chase 5 and 10ms improvements all the time because we've measured and know it increases conversion. But it makes sense, too: if the metric here is average latency, that doesn't mean that some users didn't see a much more dramatic increase. Every tiny bit of frustration removed from the experience adds up.
>No, this absolutely checks with my experience - I chase 5 and 10ms improvements all the time because we've measured and know it increases conversion. You've measured and know that a user seeing a 905ms load time converts more than one seeing 915ms?
Also, latency measured at the server is amplified once its received by the browser. And when the user's connection isn't great, all this is worsened. It quickly adds up. In fact, it doesn't "adds" up, it "multiplies" up.