Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Ask HN: Amazon delisted me – what do I do?

news.ycombinator.com

Post reply on HN
Print view View original

61–70 of 112 posts

Re: Ask HN: Amazon delisted me – what do I do?

#61

Post by CodeWriter23 »

Are you communicating with Seller Central, A-to-z, or Seller Performance?

You need to be talking to Seller Performance. That’s the legal team. My mom had some return fraud, same person, second time at a new address. I proved beyond a doubt the damage photos were photoshopped and we refused to refund and refused to replace. We pre-emptively contacted Seller Performance before denying to take care of the customer as it was in a grey area of the seller contract. Seller Performance said it was our customer and we could do as we saw fit. A-to-z got all unreasonable with us and threatened to terminate our account until we referred them to the Seller Performance email stream. Yes, all this over a shitty pair of $5 sunglasses...but it’s the principle of the matter.

Talk to the lawyers. Be brief, clear and truthful. That’s your best bet.

Re: Ask HN: Amazon delisted me – what do I do?

#63

Post by ikeboy »

You need professional help. It's unfortunate, but there's a very specific format you need to be responding in that's not intuitive unless you've written a bunch of these.

Check out any of the following (I've met both of them and can recommend them):

Ed Rosenberg, ASGTG

Chris McCabe, ecommerceChris

You'll pay somewhere in the $1-2k range for a listing reinstatement, they'll write a professional letter to Amazon in the format they want and hitting all the right points, and you'll be back in business.

Alternatively, you can sell wholesale to other sellers who will sell on Amazon, and not have to deal with this crap yourself.

Re: Ask HN: Amazon delisted me – what do I do?

#65

Post by ekovarski »

kharak wrote: post #49
enobrev wrote: post #43

Earlier quoted context omitted.

> Amazon "deleted" all seller accounts in Europe, because they allegedly didn't sell anything. In the US, I used to use Amazon to re-sell things I no longer wanted / needed. Old books, especially technical ones, usually got a great price. Electronics I'd replaced would also do really well, especially since I kept the original packaging. And before I'd move to a new city, I'd sell as much as I could. Back then it was…

> The support person suggested I just start a new account with a new email address. That seemed ridiculous to me. I don't want a new email address. One of the replies told us exactly the same. Just reopen with a new email address. Ridiculous on it's own, but we had inventory in Amazons warehouses left, worth thousands of euros. What would have happened with that? Destroyed without compensation is my best guess.

I am surprised the support person suggested to just start a new account as I doubt this is sanctioned advice by Amazon and could lead you to be banned again in the future.

Best to try to email jeff@amazon.com and be polite and succinct with your issue and desired outcome. Even perhaps mention that you were told to simply create a new account but that you doubt that this is the right approach. Hopefully someone from his team will respond.

I believe Dave Clark (SVP of Ops) is also on Twitter so you could try to reach out to him and see if he can direct you to the right person. Best of luck, hope you resolve the issue.

Re: Ask HN: Amazon delisted me – what do I do?

#66

Post by inuhj »

It is entirely possible to get your Instagram reinstated. What you need to do is know someone who has a close relationship with FB. In the past I used a friend who owns an influencer agency. After months of submitting my own appeals his single appeal did the trick.

Re: Ask HN: Amazon delisted me – what do I do?

#67

Post by 8ytecoder »

rjmunro wrote: post #18
nikkwong wrote: post #6

Earlier quoted context omitted.

Also to further your point into existential territory. I remember hearing Elizabeth Warren saying her plan was to break up BigTechCo's and thinking to myself about how ridiculous it is and how she's totally pointing her guns in the wrong direction. But after these events and some reflection; it's true. These companies are clearly only accountable to themselves leaving everyone else to go f* themselves. Consumers may…

I can't see how breaking up Amazon helps this kind of thing. Sure you could break of AWS, you could separate fulfilment stuff from the main marketplace and have Amazon itself just another marketplace seller, you could insist they use 3rd party courier companies, not start their own etc. But fundamentally there is still a website that has listings and someone has to patrol it for quality / spam. Those people will have…

She wasn't talking about breaking up Amazon randomly. Whether I agree with her or not, it was a well thought out position. You must read that before passing judgment. Basically, her point was that Amazon as a seller and Amazon as a marketplace must be two different entities that cannot and should not coordinate with each other. This makes a third-party seller on the marketplace at an equal footing with AmazonBasics. The marketplace stays neutral and is not subsidizing the Amazon seller and thereby putting other sellers at a huge disadvantage. Where I disagree with her is that this is the exact same practice that every major supermarket brand does.

Re: Ask HN: Amazon delisted me – what do I do?

#68

Post by ikeboy »

CodeWriter23 wrote: post #61

Are you communicating with Seller Central, A-to-z, or Seller Performance? You need to be talking to Seller Performance. That’s the legal team. My mom had some return fraud, same person, second time at a new address. I proved beyond a doubt the damage photos were photoshopped and we refused to refund and refused to replace. We pre-emptively contacted Seller Performance before denying to take care of the customer as it…

Seller performance is not the legal team.

Re: Ask HN: Amazon delisted me – what do I do?

#69

Post by Nasrudith »

logifail wrote: post #34
rjmunro wrote: post #18

Earlier quoted context omitted.

I can't see how breaking up Amazon helps this kind of thing. Sure you could break of AWS, you could separate fulfilment stuff from the main marketplace and have Amazon itself just another marketplace seller, you could insist they use 3rd party courier companies, not start their own etc. But fundamentally there is still a website that has listings and someone has to patrol it for quality / spam. Those people will have…

> I can't see how breaking up Amazon helps this kind of thing Read up on the break-up of Standard Oil.[0] If we took that approach with a tech giant, we'd end up with lots of smaller independent companies which compete with each other in their markets, not companies which each (still!) completely dominate one particular market segment. [0] https://en.wikipedia.org/wiki/Standard_Oil#Breakup

That doesn't seem like it would work in this context. Whichever retains the Amazon domain name (or if somehow forfeited the most memorable/closest) would retain the lion's share for the one stop shop. Barnes and Noble is still around but that market seems fairly winner takes all.

MmThe break en up mantra seems demagogic pandering as opposed to a real solution- especially when actual abusive and far more dominant, abusive, and all consuming monopolies walk by in the background whistling.

Re: Ask HN: Amazon delisted me – what do I do?

#70

Post by brianwawok »

ikeboy wrote: post #63

You need professional help. It's unfortunate, but there's a very specific format you need to be responding in that's not intuitive unless you've written a bunch of these. Check out any of the following (I've met both of them and can recommend them): Ed Rosenberg, ASGTG Chris McCabe, ecommerceChris You'll pay somewhere in the $1-2k range for a listing reinstatement, they'll write a professional letter to Amazon in the…

Small world, but yes look into Ed Rosenberg. He knows who and how to talk. Out of Brooklyn but I am sure he can help.
Post reply on HN