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A guide to difficult conversations

medium.dave-bailey.com

311–320 of 415 posts

Re: A guide to difficult conversations

#311
post #184

I’m generally a good conversation participant, but this week has made me second guess myself. My father-in-law is currently hospitalized after his heart stopped this weekend. He’s currently in an induced coma. Brain damage is a foregone conclusion at this point and they’re unsure if he will ever regain consciousness. My wife and I happened to be on vacation in Costa Rica when this happened. We hopped on the next avai…

His father is dying and you're some asshole that's fucking his sister who's trying to intrude on the situation. Clearly I don't actually believe that, but it's helpful to start understanding the dynamic by internalizing the other guy's point of view. In this situation the right approach is to walk away, you can't and shouldn't try to get between someone and their father in a moment of crisis. His sister has standing,…

> some asshole that's fucking his sister

You mean his brother-in-law and family right? Can we stop framing sex between loving couples as violence or somehow unrelated to family.

Re: A guide to difficult conversations

#312
post #203

Earlier quoted context omitted.

Don't give up on your brother-in-law. He's making seemingly irrational decisions but look at it from is point of view. His father may be dying. Regardless of his relationship with his father, this is a very difficult thing to go through. And then he suddenly has a lot of responsibility placed on him. He's having to answer questions he's never been asked before much less having given much thought to. He's being told t…

Instead of making space, what are your thoughts on OP leveraging these perceptions to find common ground? E.g., "We understand that we need you to be the man of the family, and appreciate that you have stepped up to be strong for all of us. We would like to support you in doing so and feel that our greatest assistance would be in helping to facilitate communications for you. Is this something you're able to allow?" S…

But it sounds fake. For one thing, am I wrong to assume that relatives don't actually appreciate the son [in law] being the man of the family? At this point aren't they really suspicious of his psychology? And another thing, do we even know the son perceives masculinity that way? It seems like an odd mistake to make if you're wrong.

Re: A guide to difficult conversations

#313
post #143

Earlier quoted context omitted.

Great point. Growing up my mom must have read some book about how to comfort kids. She would always say “It sounds like you ...”. For example: “I hate my teacher.” Would receive a response of “It sounds like you are upset with your teacher.” As soon as I was old enough to recognize the pattern it became an infuriatingly depersonal way to be talked to. Sometimes the lack of “umm, like, just, kind of, etc.” will reveal…

It's called "active listening" and it's a powerful technique. There is no need though to sound dry or to avoid fillers when you are "actively listening". It's really not depersonal at all. Your mom was probably trying to comfort you but she failed to find the right tone.

The responses need to scale with the level of the kid. A response that is fine for teaching a 4-year-old to recognize their emotions might end up sounding scripted and pro forma to an 11-year-old.

Step #1 in this kind of conversation is to listen attentively to the other person. Trying to acknowledge someone’s feelings is much better than denying or ignoring them, but if the kid is obviously getting frustrated/annoyed at the response, then the parent needs to adjust what they are saying and doing. (Yes, this is hard.)

In particular, if the kid is very heatedly angry and the parent calmly tells them “it sounds like you are upset”, that can be incredibly frustrating. If the mom had said “Your teacher must have really pissed you off!” (or whatever) the kid might have felt more understood and been willing to elaborate.

Re: A guide to difficult conversations

#314

Earlier quoted context omitted.

> I'm hardly dismissing NVC as a tactic, But...you should be. The entire problem you relate is about NVC as an insincere, indirect tactic (most likely, to avoid an ultimatum in a situation where the speaker isn't seeking mutual understanding and accommodation but submissive compliance.) NVC as a tactic relied on an implicit lie about the relationship which forms the context of the communication. As a honest tool in a…

I agree wholeheartedly. But, I feel it is sometimes extremely difficult to understand if the opposing party seriously cares or is just manipulative.

This is a good insight. NVC by itself is insufficient, you must also understand yourself and what you need, and you need to understand that regardless of how the conversation goes, if you do not get what you need, the underlying issue is not addressed and the conversation isn't over.

Re: A guide to difficult conversations

#315
post #303

If anyone wants to have some real-time chat about NVC, or ask questions of people who have years of experience using the technique, you can come here: https://webchat.freenode.net/?channels=##nvc It's the ##nvc channel on Freenode.

aside; https://nvc.neocities.org/nonviolent-communication-a-languag...

Re: A guide to difficult conversations

#317
post #203

Earlier quoted context omitted.

Instead of making space, what are your thoughts on OP leveraging these perceptions to find common ground? E.g., "We understand that we need you to be the man of the family, and appreciate that you have stepped up to be strong for all of us. We would like to support you in doing so and feel that our greatest assistance would be in helping to facilitate communications for you. Is this something you're able to allow?" S…

But it sounds fake. For one thing, am I wrong to assume that relatives don't actually appreciate the son [in law] being the man of the family? At this point aren't they really suspicious of his psychology? And another thing, do we even know the son perceives masculinity that way? It seems like an odd mistake to make if you're wrong.

>For one thing, am I wrong to assume that relatives don't actually appreciate the son in law being the man of the family?

OP is the son-in-law. The man who has power of attorney over OP's father-in-law is the son. Unless I am misunderstanding your post. It would absolutely be an odd mistake to make if wrong though.

Re: A guide to difficult conversations

#318

The formative years of my career were spent as a software engineer at Microsoft where communication was direct and sometimes harsh. Code reviews could be particularly harsh with comments like "this code is bad because..." or "this is unreadable." At first it was really hard, but eventually my skin got pretty think. I even came to love the efficiency of direct communication in programming. When I became a founder, the…

Microsoft of the 90s/early 2000s was a much different place then it is now. The closest example today would be a trading floor (but not quite as aggressive). It took a certain type of person to do well there - but if you survived your first few months the open communication was amazing. You were allowed to express negative emotions instead of pretending everything is great all the time. If you thought a decision was bad you could say so.

There's nothing quite like seeing someone who rarely gets angry say, "If we don't fix this we might as well not fix another F'ing bug ever again" to make you reconsider your triage decision.

Re: A guide to difficult conversations

#319
post #175

Earlier quoted context omitted.

If this is the situation, I would not be so hard on yourself. It seems like there's a lot of history and emotional trauma that would need to be resolved before any progress would be feasible. If this is indeed the situation, getting your wife involved in the process could make it worse, not better. Imagine all the fights they'd have with so much on the line, when they'd have so many fights before when there wasn't mu…

You’re right. I will call today without any agenda or goals. I really do want to be there for him. Nobody should have to take this on alone.

When going through a similar event, I was able to find resources at the hospital that helped a lot. In life and death situations they often have patient advocates on staff. I was able to reach out and had a patient advocate, either a nurse practitioner or doctor, that helped sort out the communications. A lot of the stress came from doctors' reluctance to put things in simple terms. The patient advocate was able to basically come in and say, "Look, they can put a pacemaker in, but your loved one only has 12% heart function and is still dying." It was received differently than a family member saying it. After all, their job is to advocate for the best interest of the patient. Ours actually got pretty angry with the doctors for how things had been allowed to progress. Hospitals usually have grief counselors and social workers as well. Just getting the brother extra support might be enough to open him up.

Re: A guide to difficult conversations

#320

I’m generally a good conversation participant, but this week has made me second guess myself. My father-in-law is currently hospitalized after his heart stopped this weekend. He’s currently in an induced coma. Brain damage is a foregone conclusion at this point and they’re unsure if he will ever regain consciousness. My wife and I happened to be on vacation in Costa Rica when this happened. We hopped on the next avai…

I'm really sorry to hear about your father-in-law.

Obviously, time is short, but there are two "trunk" books to be read when you're able: Difficult Conversations by Douglas Stone and Getting to Yes by Roger Fisher and William Ury, both of the Harvard Negotiation School. They are the gold standard and most other books on the topic are pale imitations. I used to believe that I was great at communication and bad at negotiation, but the opposite was true; DC has literally changed my life more than any other non-fiction book because the most important outcomes in our lives are the result of the most difficult conversations.

Your brother-in-law will eventually need to be forgiven for acting like a maniac, and you should anticipate that he will quickly transition into doubling down on the insanity because it seems less humiliating than admitting that he was acting like a tool.

Before the healing, however, you do have a problem to solve (or possibly, not). The first question is for you: is your brother-in-law making good decisions unilaterally? Is it possible that he's trying to protect his father from your wife? Don't be mad at me for asking. It could be possible that you should let him continue, as things are already stressful and perhaps having one person in charge is okay.

But let's assume that he's not making great decisions. What you need to figure out pronto is that when someone is upset, it's almost never what they say they are upset about. If your wife is pissed at you for missing dinner again, chances are that (unless you have an eating disorder) she's not worried that you're hungry. She feels disrespected, lonely and insecure about her marriage. So, if your brother-in-law says he's upset about X, the single most productive thing you can do is engage in creative empathy and figure out what he's most likely upset about. He's likely terrified of being abandoned by his dad, or perhaps is having a crisis of unresolved things that could never be said. He could be feeling powerless. The fact that he's the youngest might be manifesting as insecurity. (After all, why did you mention his age as relevant?) Perhaps he is terrified of death and seeing his father in this state is forcing him to confront his own death. I don't know what his deal is; just that it's almost certainly not what it seems to be.

As for the negotiation, here are some helpful suggestions straight from Getting to Yes: first, be prepared. It doesn't hurt to write down some of the following and maybe even practice it. Second, start every negotiation with a negotiation about the negotiation; "do you have a minute? I need to talk to you about what's happening". Third, be aware of what you want and what he wants, but also be mindful of what he is willing to accept as a compromise in combination with what you are willing to accept as a compromise. Fourth, you will both win better outcomes if you negotiation from your interests rather than a position. Why do you want what you think you want and is there another way we could possibly satisfy both of our interests?

It's critical to convey that someone does not have to lose in order for you both to win. (See https://www.youtube.com/watch?v=vdA2wecb4k0 for a further summary.)

A power move is to bring in a trusted but removed third-party expert to help with a difficult negotiation. It's important that this person is impartial and not arguing for either side or else the brother-in-law will rightfully feel attacked.

Finally, don't be so hard on yourself. I am proud of you for attempting to be productive using whatever techniques you have in a time of stress. Best of luck.

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