This seems like an overly critical article. Zoning laws and NIMBY impulses should be fought tooth-and-nail and I'm glad Airbnb is doing so. The platform has allowed me to actually enjoy travel in ways I never could before. What I feel like is missing is a communication path from the community to the platform. Because people start by calling the police to complain it immediately becomes a legal and local ordinance iss…
And the fact that they don't have a feature for this shows that they don't care. They just think that a few lawsuits here and there are cheaper than adequately dealing with community complaints.