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Google terminated our startup's developer account – what do we do?

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Re: Google terminated our startup's developer account – what do we do?

#81

Post by PhoenixReborn »

alasdair_ wrote: post #67
josteink wrote: post #53

Earlier quoted context omitted.

I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. I can count the times google has burnt my hand though...

>I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. Snapchat uses Google Cloud. So does Pokemon Go.

Bear in mind that Niantic (company behind Pokemon Go) was originally an incubated project within Google. So they have plenty of reasons to stick with GCP for the hosting. As for Snapchat they were originally on Google App Engine so that incentivised them to stick with the platform as well. But for new companies starting today it'd be a tough sell to use most of GCP.

Re: Google terminated our startup's developer account – what do we do?

#82

Post by Gibbon1 »

trhway wrote: post #66
ape4 wrote: post #49

Earlier quoted context omitted.

Maybe its ok for some infractions to be automated but for things with huge penalties like life-time ban of developer or removing an app that took months of work... there should be a panel of real humans or some kind of human process.

well, to start with the power of monopolies should be limited. Google with play store on Android is the MS with IE on Windows 20+ years ago.

No it's worse. Yes Microsoft used their market share and deep pockets to drink other companies milkshake, but they didn't use control over the OS to prevent uses from installing competitors software.

As a friend said 10 years ago, this is the end of general purpose computing.

Re: Google terminated our startup's developer account – what do we do?

#83

Post by sangnoir »

deogeo wrote: post #31
jayd16 wrote: post #25

Earlier quoted context omitted.

It seems like the full story is always less than reputable contractors. Set up fresh accounts yourself, people!

They were banned for 'association' - that makes me believe that even if you set up a fresh account yourself, if someone that was previously banned works on it, and Google finds out, you could still be banned. Also, banned by Google != less than reputable.

It's probably good practice to get the source code and assets from the partner in any case. You may choose to sign and deploy it yourself, or if you delegate that to the partner and they get the banhammer, you can republish under your own account.

Re: Google terminated our startup's developer account – what do we do?

#84

Post by cbdumas »

klardotsh wrote: post #71
josteink wrote: post #53

Earlier quoted context omitted.

I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. I can count the times google has burnt my hand though...

Welp, today you get to meet one, hi, I'm klardotsh! Don't get me wrong - I hate it and wish we were on AWS for a multitude of reasons, but we use Google Cloud at Lumen5 and despite my personal distaste for it, it mostly "just works" most of the time, even if almost zero of the setup is intuitive. Their Kubernetes offering is a stronger sell than AWS's (IMO) which is a big reason we've stuck with it.

If you are hoping that moving to AWS will give you access to "intuitive" setup, I have some bad news for you.

Re: Google terminated our startup's developer account – what do we do?

#85

Post by kerng »

Google is automating things to a scary degree, with no way to appeal or ever even talk to a human. Unless you are a big corporation and have an account manager things can be tough. Similar with GCP, countless horror stories over the years. I wonder if Google ever plans to address these issues or if in grand money scheme of things it just doesnt matter.

Re: Google terminated our startup's developer account – what do we do?

#87

Post by buxtehude »

klardotsh wrote: post #71
josteink wrote: post #53

Earlier quoted context omitted.

I literally know zero people using Google Cloud. Everyone is on Amazon or Azure. I can count the times google has burnt my hand though...

Welp, today you get to meet one, hi, I'm klardotsh! Don't get me wrong - I hate it and wish we were on AWS for a multitude of reasons, but we use Google Cloud at Lumen5 and despite my personal distaste for it, it mostly "just works" most of the time, even if almost zero of the setup is intuitive. Their Kubernetes offering is a stronger sell than AWS's (IMO) which is a big reason we've stuck with it.

so why do you hate it? what are the reasons you'd rather be on AWS?

Re: Google terminated our startup's developer account – what do we do?

#88

Post by JohnFen »

curun1r wrote: post #45
rootusrootus wrote: post #22

Earlier quoted context omitted.

That is not a great comparison. IRS phone support is actually pretty good. I would be ecstatic if Google could get even halfway there.

They’re actually fantastic and have a genuine desire to arrive at the correct number. I had one take over an hour on the phone to explain to me the logic behind the IRS’s position and, once it became clear that the problem was with a corrupted data import and the cost basis was incorrectly computed, took two more hours of his own time without me having to wait on the phone to arrive at the conclusion that the IRS act…

The IRS has always been good with me -- they've been fair and fast (for a federal government operation).

My state's revenue department is the one I truly fear.

Re: Google terminated our startup's developer account – what do we do?

#89

Post by braydo25 »

I'm not sure what specifically caused it, but a representative from the Play policy team just reached out to us and has given a thorough review of our developer account and reinstated it.

We are extremely grateful to anyone in this community that may have played a hand in having a real person at the Play policy team reach out, as well as the ongoing conversation here to improve overall relations between the Play store and it's developers.

Re: Google terminated our startup's developer account – what do we do?

#90

Post by mark-r »

kerng wrote: post #85

Google is automating things to a scary degree, with no way to appeal or ever even talk to a human. Unless you are a big corporation and have an account manager things can be tough. Similar with GCP, countless horror stories over the years. I wonder if Google ever plans to address these issues or if in grand money scheme of things it just doesnt matter.

This has been the way Google has worked from the beginning. Stories like this need to be shouted from the rooftops every time they happen, just to warn people. Google got to where they are today by building absolutely everything with a mind to scale, and justice doesn't scale.
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