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PagerDuty S-1

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Re: PagerDuty S-1

#161

Post by techntoke »

Salgat wrote: post #156
ec109685 wrote: post #150

PagerDuty is super expensive. With Slack or another messaging app, you just need a system that will support a schedule and route to engineers appropriately as well as post to the slack channel. A lot of the bells and whistles they have aren't useful. Engineers never need to actually use the Pager Duty website and only use the app for ack'ing the page or just do that in Slack. This feels like it should be more of a co…

I see you've never had an issue that needed someone to immediately and reliably answer. Even I've had to rely on PagerDuty's ability to both persist in calling and fallback to the next person (all with a history to audit) when a super serious issue occurs. The key though, is for PagerDuty to only be invoked very rarely, so that it isn't becoming abusive.

These routes are configurable using Prometheus.

Re: PagerDuty S-1

#162

Post by skrebbel »

jgalt212 wrote: post #67
raiyu wrote: post #63

They just raised a round in September of 2018 at $1.3B so it will be interesting to see where the public market values the company. 2017 revenue: $79.6MM 2018 revenue (est): $117.8MM 2019 revenue (est): $164.9MM 2020 revenue (est): $214.3MM Safe guess potentially 10x current year (2019) which would be $1.6B. Considering that they need an IPO pop the shares would be priced about 20-25% lower, bringing them back to tha…

You need to dream bigger. Palantir looking to go public at 45X revenues. https://news.crunchbase.com/news/palantirs-2018-revenue-said...

But.. they're a development agency! Right?

Re: PagerDuty S-1

#163

Post by gaadd33 »

toomuchtodo wrote: post #141
neom wrote: post #134

Earlier quoted context omitted.

Pension, student and auto debt, I'd guess.

Unlikely, either because of guarantees (student) or too small (auto loans). It’ll be the corporate bond market getting spooked, and a crunch when anyone running on cheap debt can’t service or refi it without default.

US auto loans have a total of 1.1 trillion outstanding, writing that off wouldn't affect the markets at all or increase the cost of debt?

Re: PagerDuty S-1

#164

Post by closeparen »

dharmab wrote: post #65
whalesalad wrote: post #12

PagerDuty feels like abandonware. It hasn't changed in the last 4-5 years.

When I call my insurance or bank, I get a pleasant voice interface. When PagerDuty calls my carphone (or worse, my motorcycle helmet communicator), I get an inhuman civil defense robot from 1980 that only accepts touch-tone inputs.

When Pagerduty calls me, it's because I've missed the push, email, and SMS notifications. The phone ringing gets my attention but I usually hang it up and open the app.

If I'm driving, secondary oncall can get it.

Re: PagerDuty S-1

#165

Post by sanxiyn »

awakeasleep wrote: post #154
ec109685 wrote: post #150

PagerDuty is super expensive. With Slack or another messaging app, you just need a system that will support a schedule and route to engineers appropriately as well as post to the slack channel. A lot of the bells and whistles they have aren't useful. Engineers never need to actually use the Pager Duty website and only use the app for ack'ing the page or just do that in Slack. This feels like it should be more of a co…

What industry are you in where you care about getting paged after hours, but you're happy tying your paging to Slack's availability, and you have the engineering time to devote to recreating and maintaining a paging system? I'm sure there are industries where that makes sense, but I bet you can imagine there are industries and companies where that doesn't add up.

We reimplemented paging system with Slack plus Twilio fallback, it made sense for us, but yes I think that's rare.

Yes, Slack only was completely unacceptable and we already had Twilio account used for other things.

Re: PagerDuty S-1

#166

Post by sanxiyn »

ec109685 wrote: post #150

PagerDuty is super expensive. With Slack or another messaging app, you just need a system that will support a schedule and route to engineers appropriately as well as post to the slack channel. A lot of the bells and whistles they have aren't useful. Engineers never need to actually use the Pager Duty website and only use the app for ack'ing the page or just do that in Slack. This feels like it should be more of a co…

Have you actually tried this? I did, and Slack's availability is abysmal. I implemented fallback just in case and got surprised how often it triggers.

Re: PagerDuty S-1

#167

Post by manquer »

anovikov wrote: post #160
carlosaguayo wrote: post #145

Earlier quoted context omitted.

There are many fields that can be left blank when filing an S1. They get filled in as time moves on, but need to be complete before the IPO takes place.

What's the point of filing then? It sounds like absolutely critical data.

I guess the people who they want to know will have all the information already. Nowdays S-1 filings can be confidential until three weeks before the IPO, many rules of the market do not make it a even playing ground for retail investors.

Re: PagerDuty S-1

#169

Post by motakuk »

ec109685 wrote: post #150

PagerDuty is super expensive. With Slack or another messaging app, you just need a system that will support a schedule and route to engineers appropriately as well as post to the slack channel. A lot of the bells and whistles they have aren't useful. Engineers never need to actually use the Pager Duty website and only use the app for ack'ing the page or just do that in Slack. This feels like it should be more of a co…

Exactly why we are building https://amixr.io

Schedules, lifecycle, routing in Slack.

Re: PagerDuty S-1

#170

Post by paulie_a »

kevinlou wrote: post #73
krn wrote: post #3

Earlier quoted context omitted.

> Support is often viewed as a cost center Support is a cost-center for B2C companies, but one of the most important parts for B2B.

Support is a cost-center for most B2C companies.

I would consider it a cost center like a developer fixing a released bug. It's necessary maintenance and when done right results in more profits

This is another reason why everyone at a company should be a csr for a number of hours per month. From CEO to every developer.

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