> In 2017 and 2018, certain of our named executive officers provided rides to riders using the Lyft platform in a similar manner as other drivers. We believe that these driving activities provide the named executive officers with substantial practical insight into how our platform serves drivers. I thought this was a pretty interesting point. I was about to call it dogfooding but not quite, since it's more of an expe…
McDonald's does (or used to?) the same, requiring corporate managers to work in a restaurant at several points in their careers.
I believe every franchisee is required to attend Hamburger U. There are a number of corporate-owned stores in the area where the a lot of the staff is white-collar professionals in training. Those stores are always amazing.
In general stores in the Chicagoland region are way better than stores elsewhere, and I think part of this is due to the fact that corporate sends managers around for training here. I didn't understand the "mcflurry machine is broken" meme until I took a road trip. I had a number of horrible experiences, including a 20 minute wait for a mcflurry that ended up having more ice cream on the outside of the cup than the inside.