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Google terminated our business via our Google Play Developer Account

blog.usejournal.com

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Re: Google terminated our business via our Google Play Developer Account

#401

Post by creato »

Keverw wrote: post #398

Pretty scary they associate accounts like that. I know some web developers that have to login to client's Google accounts... For example, using Gmail to download/send mail via their hosting account. Convenience to have it all in one place but some clients who are small business owners don't really want to or know how to deal with things like setting up their email putting in the IMAP and POP details. Then if you make…

That story is suspicious, Google's response: https://www.reddit.com/r/google/comments/8l231x/google_banne...

Re: Google terminated our business via our Google Play Developer Account

#402

Post by [deleted] »

pas wrote: post #317
Operyl wrote: post #300

Earlier quoted context omitted.

How is reading a legally binding contract with regards to your business not a real world expectation?

In a lot of jurisdictions a contract that you were not able to negotiate properly is simply void. Sure, a ToS is different, and there's basically an implicit contract when you buy a service, but that doesn't mean that the ToS is all powerful. It can be still unfair practice. (Some jurisdictions have that too.) Now of course courts can't really force G to do business with you, but as others mentioned they can be sued…

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Re: Google terminated our business via our Google Play Developer Account

#403

Post by smelendez »

coleca wrote: post #338
progval wrote: post #275

Earlier quoted context omitted.

> Google may terminate this Agreement with You for any reason with thirty (30) days' prior written notice. The irony's that the mentioned notice was sent to the junk folder by Gmail. (I'm assuming Gmail from the screenshots)

I see this all the time. Legit mail from Google gets stopped by Googles own spam filters on our Corp google apps account. But clearly forged phishing emails purporting to be from our CEO (sent “from” their email address but not from Googles own servers when we use Google apps and have DKIM/SPF setup) gets through to the inboxes.

If they specially whitelisted themselves it would raise antitrust issues.

Re: Google terminated our business via our Google Play Developer Account

#404

Post by sneak »

Melchizedek wrote: post #111
bdibs wrote: post #50

I actually just got my Google Ads account suspended because I forgot to update my billing address before adding a new card. The suspension was for "suspicious billing activity", tried appealing twice with the correct billing address, and was told the suspension is final (some automated email) both times. They won't take my calls because the account is suspended, which leaves me not being able to advertise on the #1 s…

We really need tech monopolies like Google to be regulated, in order to stop abuses like this.

Why is it an abuse for Google to arbitrarily deny you access to Google’s website?

Everyone has the right to revoke consent at any time.

Additionally, why do you believe Google is a monopoly, and in which line of business?

Re: Google terminated our business via our Google Play Developer Account

#405

Post by blago »

A lot of the comments seem to defend Google on the grounds of fighting bad actors and protecting users from malicious code.

This post is not disputing Google's right, some would say duty, to counter fraud. It's simply stating that this shouldn't result in irreversible damage to good faith actors.

I am inclined to agree.

Re: Google terminated our business via our Google Play Developer Account

#406

Post by hogu »

Aeolun wrote: post #267
hogu wrote: post #194

Earlier quoted context omitted.

I don't think you can - once you get banned, they run you through some automated thing which usually just tells you the decision is final, and you're banned for good. Then you CANNOT talk to someone. And if you do speak with a customer service rep that finds out you've been banned, they have to stop talking to you. I had an account representative from google at some point. As soon as I was banned, all my calls were r…

I’m assuming this means you were paying them as well?

No. I had just started and I was banned before my first billing cycle. The assign account managers to all new clients to help you get setup properly

Re: Google terminated our business via our Google Play Developer Account

#407

Post by hogu »

hogu wrote: post #406
Aeolun wrote: post #267

Earlier quoted context omitted.

I’m assuming this means you were paying them as well?

No. I had just started and I was banned before my first billing cycle. The assign account managers to all new clients to help you get setup properly

I tried paying my outstanding balance (peanuts) but the system won't let you after you're banned

Re: Google terminated our business via our Google Play Developer Account

#408

Post by xer0x »

danpalmer wrote: post #272

This is terrible and I feel for the developers. I trust that they are honest in their description of their side. I also acknowledge that Google have a long way to go in terms of communication. That said, I’ll offer an alternative history... The author hired developers who have previously uploaded malicious code to the Play store, or actively tried to circumvent restrictions on it. That developer uploaded an app, Goog…

We have an unrelated app that has been "disappeared" by Google a couple times. I do like that you're trying to be sympathetic to Google. The experience of having your app deleted by Google is a very jarring panic inducing moment. Google's process is not clear. If you miss their warning email this comes as a terrible huge surprise. Google could easily improve this. Even with little things like to replace their 404/403 pages with a note explaining the app has been shutdown, and to contact support.

Re: Google terminated our business via our Google Play Developer Account

#409

Post by ursa000 »

Had been there. In my case, they mistook our play money trading tournament app with real money tournament and removed our app. We appealed the decision a few times and got it reinstated after more than a month. It was a really horrible experience and we got no apologies whatsoever even if it was 100% their fault. They were like "You are lucky because we are reinstating your app."

Re: Google terminated our business via our Google Play Developer Account

#410

Post by [deleted] »

benologist wrote: post #304
aikah wrote: post #258

Earlier quoted context omitted.

Don't hold your breath, you're not the only one. They claimed I clicked on my own ads which was never the case, of course there is no way to appeal. They stole my money because yes, they still owe me money, these punks sent me a 25€ voucher to buy ads, like it solves anything.... I will never ever trust them or rely on any of their services like the Google Cloud Platform.

Google settled a case like yours for $11m on the grounds that it would be too expensive, after four years of fighting, to prove they didn't steal your money lol. https://www.searchenginejournal.com/adsense-lawsuit/248135/

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