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Google terminated our business via our Google Play Developer Account

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Re: Google terminated our business via our Google Play Developer Account

#91

Post by ben_jones »

gambiting wrote: post #79
noonespecial wrote: post #68

Earlier quoted context omitted.

I'm nowhere close to a lawyer and law is always a head-scratcher for me, but I'd hope that if that theory held even the slightest amount of legal water, a letter for your lawyer to their legal team might be enough to nudge them to fix your account and that'd be the end of it.

That's basically how it works. It costs you very little(couple hundred £ at most) to ask a lawyer to craft a letter to send to Google legal team saying they have to resolve the issue for you within 14 days or you will be taking them to court. And if there's one thing that's absolutely certain is that Google's law team's time is way more expensive than whatever lawyer you found to write a letter or two is going to cha…

Or Google might realize acquiescing to every small legal request might become untenable and create a policy of only giving in to well-funded threats.

Re: Google terminated our business via our Google Play Developer Account

#92

Post by eeeeeeeeeeeee »

mproud wrote: post #69

I don’t buy the guy’s analogy of crime and association. If you willingly lend the keys to your truck to someone else, and he or she commits a crime while using the vehicle, it might get impounded. Know the people whom you work with, or just do the work yourself.

That is a bit of a silly comparison. Even if you let a criminal borrow your car and they do something bad, there is some sort of legal apparatus to get your car back if it's clear that you were not involved in that criminal activity. The impound lot doesn't simply say "sorry, we saw your appeal, but we're gonna go ahead and keep the car forever."

Re: Google terminated our business via our Google Play Developer Account

#94

Post by ben_jones »

heptathorp wrote: post #51

> I had created a Google Developer Account simply so I could pass on the login details to my app developers who uploaded and updated the app via my account each time. Sounds like one of those developers was previously banned for violating ToS and Google suspects the author is the same person with a new account trying to evade the ban. Instead of sharing login details, the correct thing to do is add a user and give th…

Reminds me of how gaming accounts are frequently banned for automation or similar cheating, only to pull at heart strings saying they were hacked and that they themselves did not commit the cheating. With VPNs and similar tools it can be difficult for the moderator to know for sure so bad actors take advantage of the situation. As a result you get a painful margin of error the is difficult to reduce without significant changes to the system.

I'm not on Google's side, look at my post history, but there are always two sides to a story.

Re: Google terminated our business via our Google Play Developer Account

#96

Post by lovich »

gambiting wrote: post #79
noonespecial wrote: post #68

Earlier quoted context omitted.

I'm nowhere close to a lawyer and law is always a head-scratcher for me, but I'd hope that if that theory held even the slightest amount of legal water, a letter for your lawyer to their legal team might be enough to nudge them to fix your account and that'd be the end of it.

That's basically how it works. It costs you very little(couple hundred £ at most) to ask a lawyer to craft a letter to send to Google legal team saying they have to resolve the issue for you within 14 days or you will be taking them to court. And if there's one thing that's absolutely certain is that Google's law team's time is way more expensive than whatever lawyer you found to write a letter or two is going to cha…

If your theory here was true, why does every small business who gets in this situation get stuck with no recourse when its just a few hundred to fix the problem?

Yes, Google could likely not handle the legal costs if everyone went after them in court. Much like prosecutors in the US, what Google does is go hard on anyone who tries to defend themselves legally. At the point the calculus a small business has to make is if its worth it to try and get a remedy in court when Google will make sure to push back as hard as possible and likely destroy your business.

Re: Google terminated our business via our Google Play Developer Account

#98

Post by usaphp »

coliveira wrote: post #30
Wowfunhappy wrote: post #12

Earlier quoted context omitted.

> Dont trust google and [don't] have a strategy that totally relies on a party out of your control Last week, much of Google and Facebook were brought to a halt after Apple revoked their enterprise certificates. While the circumstances justified Apple's actions in this case, the fact remains that even Google and Facebook are largely reliant on another large company. If Apple completely banned all Facebook apps from t…

> I don't see how you can not be reliant on Apple/Google. This is the very definition of a monopoly, isn't it? If the government was working properly, it would be ready to break up these companies, as well in other areas of oligopoly such as oil and banking.

> MONOpoly

> thESE companIES

Re: Google terminated our business via our Google Play Developer Account

#99

Post by Mirioron »

munchbunny wrote: post #71
fareesh wrote: post #32

Is it unfair to form a poor opinion of Google because it's typical for people to only ever share bad experiences? Anecdotally I feel like I have come across so many of these stories, and each of them sound terrible / symptomatic of a broken/apathetic company. It feels like the money keeps rolling in through ad revenues, and then spent on developing projects like Inbox, Reader, and 5 chat apps, all of which get discon…

I think it's interesting to note that Google seems to come up much more often for Kafkaesque customer support problems. That's not a rigorous scientific statement, but it's fairly consistent with my own experience dealing with Google as a startup. Unless you have a back channel via an employee you know, it's next to impossible to get any non-automated, human judgement on your situation. The part I don't get is... whe…

What I find crazy is that they do this same thing on YouTube too for accounts with fairly large subscriber bases.

Re: Google terminated our business via our Google Play Developer Account

#100

Post by [deleted] »

ganeshkrishnan wrote: post #20
flibble wrote: post #3

Sounds like a bad situation. If I were you I would simply change the app ID, create a new Play account and publish it there. If there problem is with the connection to a banned account and not the app, then this removes that problem/connection.

Do NOT do this. Google will then ban all your accounts including Gmail, drive and ads as creating an account to circumvent their ban is really dangerous. This ban is lifetime unfortunately and you or related accounts are not allowed on Google ever.

[deleted]
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