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Google terminated our business via our Google Play Developer Account

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Re: Google terminated our business via our Google Play Developer Account

#71

Post by munchbunny »

fareesh wrote: post #32

Is it unfair to form a poor opinion of Google because it's typical for people to only ever share bad experiences? Anecdotally I feel like I have come across so many of these stories, and each of them sound terrible / symptomatic of a broken/apathetic company. It feels like the money keeps rolling in through ad revenues, and then spent on developing projects like Inbox, Reader, and 5 chat apps, all of which get discon…

I think it's interesting to note that Google seems to come up much more often for Kafkaesque customer support problems.

That's not a rigorous scientific statement, but it's fairly consistent with my own experience dealing with Google as a startup. Unless you have a back channel via an employee you know, it's next to impossible to get any non-automated, human judgement on your situation.

The part I don't get is... where in Google leadership does this issue get lost on the company's priorities? Of all of the rational explanations I can come up with, it feels like someone looks at the data and either says "nah we don't lose much money from this" or "nah it's not a real problem". Is that actually true?

Re: Google terminated our business via our Google Play Developer Account

#72

Post by PerilousD »

homero wrote: post #9

New platform, same issue. Adsense has tens of thousands of these horror stories. One click can end a business and destroy someone's life.

and yet the lemmings continue to flock to the adsense cliff and follow each other over it. I dropped adsense ten? years ago - I dont have an FB account and I'm not tart now. It may not seem that way to the lemmings but Google and FB are NOT the internet (they just very very good at exploiting it).

Re: Google terminated our business via our Google Play Developer Account

#73

Post by m-p-3 »

wand3r wrote: post #6

I imagine the comments will be either: its your fault, dont trust google and have a strategy that totally relies on a party out of your control, & in this day and age you have to do this and this happened to me with google/apple/paypal/microsoft etc. While i think relying on google (or a single platform) is dangerous, these platforms really need to address these issues. While their isn’t much competition, they are re…

> have a strategy that totally relies on a party out of your control

If it's possible to implement the app as a PWA sure, but then discoverability becomes an issue.

Sadly, App Stores are a natural monopoly and everyone expect them to be fair but they clearly can't.

Re: Google terminated our business via our Google Play Developer Account

#74

Post by javajosh »

blihp wrote: post #40

Being shocked about this happening in 2019 in either Apple's or Google's app store represents an incredible lack of even cursory research on the author's part. Unless the author shares specific details showing that the ban of the associated account was inappropriate, my reaction is: good, glad you got booted. If one of the people you chose to associate your account with was previously a bad actor or involved with one…

The way I read your comment is that you've somehow managed to internalize being treated like crap by large organizations, and you expect others to be as sanguine as you are about it. Luckily, this is not the case. Many people still have a sense of dignity, of what is right, and what is unacceptable behavior, and express their discontent when mistreated. And hopefully they will continue to do so despite the unkind, unwise, and ultimately self-defeating voices like yours that preach unthinking self-abasement as the correct reaction to an automated rebuke from the powerful.

May you get what you desire.

Re: Google terminated our business via our Google Play Developer Account

#75

Post by forty »

Wowfunhappy wrote: post #12
wand3r wrote: post #6

I imagine the comments will be either: its your fault, dont trust google and have a strategy that totally relies on a party out of your control, & in this day and age you have to do this and this happened to me with google/apple/paypal/microsoft etc. While i think relying on google (or a single platform) is dangerous, these platforms really need to address these issues. While their isn’t much competition, they are re…

> Dont trust google and [don't] have a strategy that totally relies on a party out of your control Last week, much of Google and Facebook were brought to a halt after Apple revoked their enterprise certificates. While the circumstances justified Apple's actions in this case, the fact remains that even Google and Facebook are largely reliant on another large company. If Apple completely banned all Facebook apps from t…

I guess it would hurt Apple quite a lot as well, as I guess many users use their Apple products mainly to use Facebook's apps...

Re: Google terminated our business via our Google Play Developer Account

#76

Post by arkitaip »

mnm1 wrote: post #63

I feel lucky to have had this experience with a regular Amazon account. It has made me realize that this is a regular part of doing business with such companies and is to be expected. Internet accounts can all be closed at any time for no reason and they will be. I would never in a million years invest in iOS or Android apps whose success depends on these stores ran by artificial intelligence aka human stupidity. I f…

There's a pettiness and cruelty to this comment and those like in in this post that I don't understand. What is it about HN that consistently encourages people to be callous to the suffering of others and defeatist in the face of challenges created by corporations?

Re: Google terminated our business via our Google Play Developer Account

#77

Post by DanBC »

glitchc wrote: post #17

Would love to sympathize but I can’t agree with their “neighbour” analogy. A more apt analogy is this: If someone has illegal dealings in the past, and you conduct business with them in the present, the authorities are well within their rights to investigate you. If you didn’t know beforehand, the investigation should convince you to cease further activities. If you did know and still proceeded, it’s your own damn fa…

> Tl;dr: Cut ties with the app developer, create a fresh google play dev account and deploy your app.

Google seem to be clear that any new accounts will be banned too.

Re: Google terminated our business via our Google Play Developer Account

#78

Post by ganeshkrishnan »

givinguflac wrote: post #53
ganeshkrishnan wrote: post #20

Earlier quoted context omitted.

Do NOT do this. Google will then ban all your accounts including Gmail, drive and ads as creating an account to circumvent their ban is really dangerous. This ban is lifetime unfortunately and you or related accounts are not allowed on Google ever.

If this meant they would stop tracking me and advertising to me, I’d do it in a heartbeat.

No they will neither delete your tracking id or delete your billing information/ credit card info.

Re: Google terminated our business via our Google Play Developer Account

#79

Post by gambiting »

noonespecial wrote: post #68
gambiting wrote: post #60

Earlier quoted context omitted.

Why not? If you take them to court over this they would have to at least send a representative and that costs money - in a case like this they would almost definitely tell the engineering team to fix this specific case. Especially since this is in the UK so if Google lost they would be liable for the process fees. Maybe even small claims court would be enough, and that's 100% not worth sending a lawyer for.

I'm nowhere close to a lawyer and law is always a head-scratcher for me, but I'd hope that if that theory held even the slightest amount of legal water, a letter for your lawyer to their legal team might be enough to nudge them to fix your account and that'd be the end of it.

That's basically how it works. It costs you very little(couple hundred £ at most) to ask a lawyer to craft a letter to send to Google legal team saying they have to resolve the issue for you within 14 days or you will be taking them to court. And if there's one thing that's absolutely certain is that Google's law team's time is way more expensive than whatever lawyer you found to write a letter or two is going to charge you . So yes, they can write back telling you to fuck off. But they will know that if you do file a case against them, they will have to send someone to court - and that's going to cost them a lot more than just fixing the stupid issue.

Re: Google terminated our business via our Google Play Developer Account

#80

Post by j88439h84 »

coliveira wrote: post #30
Wowfunhappy wrote: post #12

Earlier quoted context omitted.

> Dont trust google and [don't] have a strategy that totally relies on a party out of your control Last week, much of Google and Facebook were brought to a halt after Apple revoked their enterprise certificates. While the circumstances justified Apple's actions in this case, the fact remains that even Google and Facebook are largely reliant on another large company. If Apple completely banned all Facebook apps from t…

> I don't see how you can not be reliant on Apple/Google. This is the very definition of a monopoly, isn't it? If the government was working properly, it would be ready to break up these companies, as well in other areas of oligopoly such as oil and banking.

Well, there's two of them.
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