I'm missing a nice open-source self-hosted alternative to Intercom and alikes.
For early startups and small projects it's not realistic to pay such a monthly amount when you have few users and no funding.
In my case I don't need all that sales and CRM stuff. A good support solution would be a great start.
I stopped using Intercom
61–63 of 63 posts
Re: I stopped using Intercom
#62Anyone have a recommendation for the simplest, easiest solution to solve for "As a user, I'd like to express some concern, frustration, feedback, or questions about your product". Intercom seems like the most well known, but there's a lot in that tool that we just may not need or use and I'm not sure we're looking for something so "robust"... Then again, just slapping a support email alias throughout the product and…
What about a "Feedback" link, in the header or footer, which leads to a page with a text box, and a "Submit" button? That's what we had back in the 1990's, and it worked perfectly well. It can be anonymous, or you can ask them to leave an email address so you can respond to them individually.
Also: how about a feedback@ or support@ email address, and link to it on your webpage? (The form mentioned above can work by sending email to this address, even, so everything goes to the same place.)
RFC 2142 defines "webmaster@" (alias: "www@") as the standard email contact. I think it was a good idea, but I don't know how common it is any more.
I like to report bugs whenever I find them, but it's surprisingly difficult to find any sort of feedback mechanism for most webpages. Half the time, "tweet sarcastically in frustration" is actually the best option.
Re: I stopped using Intercom
#63any open source solutions for intercom? (chat piece)