231–240 of 376 posts
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I wonder if those companies use the lack of tips as an indicator for not providing excellent service... and then use that as an argument to not use those drivers.
At least for DoorDash you tip ahead of time so it doesn't really make sense to associate the tip with the quality of the driver.
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Is Uber Eats or Grubhub (or PostMates) better than DoorDash in terms of how they handle tipping? Or can you even tell? I imagine the payments are so opaque it can be hard to tell. I'm not using DoorDash anymore, not that I used them much before, but I feel ripped off. If I choose to use a delivery service, I'd at least like to know it's one that hasn't been lying to me. I realize that probably means Uber is right out…
I think the simplest way to tell is if the app requires you to tip before or after the order has been placed. I've read in other HN threads that Uber Eats tip policy is what we as customers expect, but don't take my word for it.
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When the pendulum swings very-left (as it will, American politics follow a tick-tock partisan pattern) I believe someone (AOC?) will crack down on "contractor" companies - they're not paying payroll taxes. Not a good thing.
What counts as very-left in the US? Serious question; by the standards of everywhere else, the US is skewed very right by default, so what counts as "very-left"?
I've never used Instacart, but I've used GrubHub and DoorDash and the like a couple of times -- I can never remember which one I have an account for, or which one has the restaurant I want, so it's always a hodgepodge. But one thing is clear as day. When I use DoorDash, the tip box says "100% of tip goes to Dasher". Look, I know all of these places either charge me a service fee, or if I'm not being charged a service…
If the dashers need to be upped to minimum wage, it is probably true that your tip is going towards them, but it affects how much money they get from doordash
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> Why did NO ONE in any meetings when designing this "feature" or process say anything? Who's to say someone didn't? All we know is they decided to steal tips, not that everyone thought it was a great idea.
I address that later in my comment... Is this a function of schooling? MBA programs? Corporatism?
I don't have access to the financials, but at no point has 'on demand food delivery' seemed to be anything other than a highly risky business servicing an extremely price-sensitive market.
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I think the simplest way to tell is if the app requires you to tip before or after the order has been placed. I've read in other HN threads that Uber Eats tip policy is what we as customers expect, but don't take my word for it.
It would be just as easy to implement a process where a tip after-the-fact still reduces the "employee"'s normal pay.. Do just mean, in practice, that's not the way it's normally implemented?
I have a simple answer: I will never use Instacart or Doordash again, ever. Even if they change their policy, they are dead to me as companies, and any company that acquires them is similarly dead to me. If you're out there, upstart disruptors, know that pulling stuff like this will cost you at least one customer for life. I'm sure that there are more people like me.
Instacart workers have urged customers not to boycott the company, which would cut even further into their earnings.
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Those Instacart workers can go drive for the other companies that will get my business. I'm not skipping out on grocery and food delivery. I'm voting for good behavior with my wallet. Note: I recognize the same people driving for different services pretty regularly.
What other company has the same opportunities or market share as Instacart?
I've never used Instacart, but I've used GrubHub and DoorDash and the like a couple of times -- I can never remember which one I have an account for, or which one has the restaurant I want, so it's always a hodgepodge. But one thing is clear as day. When I use DoorDash, the tip box says "100% of tip goes to Dasher". Look, I know all of these places either charge me a service fee, or if I'm not being charged a service…