Instacart and DoorDash’s Tip Policies Are Delivering Outrage
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Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#2The kick of the plot here is to not tip on Instacart as you're just handing money to VCs. Or maybe give the driver cash?
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#3The kick of the plot here is to not tip on Instacart as you're just handing money to VCs. Or maybe give the driver cash?
> Or maybe give the driver cash?
"Gross. Who carries cash anymore?" Future headline: Millenials are killing physical cash.
Jokes aside (as a millennial) this is not something I usually have readily available. I try to keep all my transactions digital but I may take money out just for tipping purposes.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#4This is a great example in my opinion of the apathy we need to combat as technologists.
Why did NO ONE in any meetings when designing this "feature" or process say anything?
"This is wrong/greedy/will have blowback."
No one voiced concerns? Or, more specifically, if they did, no one listened? They didn't think this would leak out, with all the hatred regarding wage stagnation, income inequality, corporate greed?
A marketing pro, PR specialist, or frankly anyone in touch with culture and human beings would have throw up a flare that this is a terrible idea.
What is going on with culture at these companies?
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#5Always tip cash to service people.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#6I have a simple answer: I will never use Instacart or Doordash again, ever. Even if they change their policy, they are dead to me as companies, and any company that acquires them is similarly dead to me.
If you're out there, upstart disruptors, know that pulling stuff like this will cost you at least one customer for life. I'm sure that there are more people like me.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#7It's terrible, but really it fits what these businesses do fundamentally.
They provide a service, and and push as much risk off of the copany and onto their contractors as possible.
Slow sales? Contractor just doesn't get paid.
Injury? Contractor's problem, he's gone, who is next?
The idea that they'd dip into the pot further to ensure more money for the company isn't much different than the rest of the risk they put onto the contractors.
It's not right, but it is how these companies operate fundamentally.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#8This is a great example in my opinion of the apathy we need to combat as technologists. Why did NO ONE in any meetings when designing this "feature" or process say anything? "This is wrong/greedy/will have blowback." No one voiced concerns? Or, more specifically, if they did, no one listened? They didn't think this would leak out, with all the hatred regarding wage stagnation, income inequality, corporate greed? A ma…
> Why did NO ONE in any meetings when designing this "feature" or process say anything?
Who's to say someone didn't? All we know is they decided to steal tips, not that everyone thought it was a great idea.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#9I have a simple answer: I will never use Instacart or Doordash again, ever. Even if they change their policy, they are dead to me as companies, and any company that acquires them is similarly dead to me. If you're out there, upstart disruptors, know that pulling stuff like this will cost you at least one customer for life. I'm sure that there are more people like me.
Instacart workers have urged customers not to boycott the company, which would cut even further into their earnings.
Re: Instacart and DoorDash’s Tip Policies Are Delivering Outrage
#10Just tip $0 in the app and tip in cash, just like Uber / Lyft