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Jabra: we know our Bluetooth headsets don’t work with laptops

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Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#71

Post by blfr »

giancarlostoro wrote: post #68
blfr wrote: post #44

Earlier quoted context omitted.

I have three Bluetooth headsets (and all cheap, in the ~$100 range), use them with Android phones and Linux computers without any issue. The sound quality is par for the price but pairing, connecting, and disconnecting works just like with wired headphones.

Care to share which ones? I'm trying to find some headsets within that range. I'm not an audiophile, just need to hear, and block out just enough external noise.

Sure. ERATO Muse 5[1] for the gym, and Pioneer SE-MJ561BT[2] for the streets. Can't find the receipt for the third set.

[1] https://www.amazon.com/dp/B01N496ZYK/

[2] https://www.amazon.com/dp/B00R7B96SC/

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#73

Post by [deleted] »

giancarlostoro wrote: post #68
blfr wrote: post #44

Earlier quoted context omitted.

I have three Bluetooth headsets (and all cheap, in the ~$100 range), use them with Android phones and Linux computers without any issue. The sound quality is par for the price but pairing, connecting, and disconnecting works just like with wired headphones.

Care to share which ones? I'm trying to find some headsets within that range. I'm not an audiophile, just need to hear, and block out just enough external noise.

[deleted]

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#74

Post by llampx »

carlob wrote: post #48
robk wrote: post #36

Earlier quoted context omitted.

It's far far worse in Europe ESPECIALLY if offshored to a low GDP country.

But in Europe we have stronger customer protection laws: if something doesn't work as advertised you have 1-3 years (depending on the country) to bring it back to whoever sold it to you. Then it's their problem to deal with the manufacturer.

I live in Europe and do like the idea of having a 2 year warranty by default for many things, but I dread the idea of actually using it. Customer service in Europe has a long way to go before it matches the US. There are many things that are better in the US, and many that are better in Europe.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#75

Post by BlackFly »

darkpuma wrote: post #53
AdmiralAsshat wrote: post #24

I do wish we could collectively arrive at a better standard for customer support than "Support by Public Shaming". I'll admit to having used the "Send an email blast to the company executives" method in the past for dealing with airlines and telcos, but I feel like even that was a tad more discrete. At least it was an internal email and not a Twitter rant or a blog post. Regrettably, most companies seem to be removin…

It's not up to the customers to improve this state of affairs. It's entirely in the hands of the companies.

The customers can rally their elected officials to legislate guaranteed 1+ year warranties... this is what European customers did a while back.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#76

Post by delroth »

yaantc wrote: post #59
ikeboy wrote: post #6

Anyone have a Bluetooth earbuds that works flawlessly with Ubuntu? I recently got a pair of Funcl AI buds, works great with my phone but I connect on computer and there's constant skipping. I gather this is a common problem.

Unless I missed something, if it works it'll be with the SBC codec and it's not very good. For music the BT profile is the Advanced Audio Distribution Profile (A2DP). But this is just a transport, and on top of it there can be many codecs. The only mandatory codec is SBC [1], which is BT specific and not very good. YMMV, but I prefer using a wired headphone than BT SBC. There are other options, but then you need supp…

There is support for better codecs on Linux, it's just not shipped by default on most distros unfortunately. https://github.com/EHfive/pulseaudio-modules-bt

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#77

Post by Sholmesy »

xnyan wrote: post #57
Sholmesy wrote: post #14

I'm wondering about the technical issues they have with on-board bluetooth, specifically saying they only provide support for a USB dongle, and not on-board BT. I have routinely, with multiple computers seen that on-board BT has been flakey (MBP 2015, Zotac EN960, Zotac EN1060K, and a custom built PC w/ Intel on-board BT) with multiple devices (Bose QC35 headphones, multiple different BT keyboards). The experience ha…

One of the problems with achieving a good bluetooth experience is that there is not really one thing called "bluetooth", but rather a big stack of specifications that are implemented by different parties. A USB 2.0 BT adapter is very generic and probably well supported by more bluetooth devices and software stacks than integrated BT adapters.

Hmm this is a good point, I imagine just by sheer volume it must be well supported.

I would've assumed the Intel BT chipsets and the Macbook Pro ones would've been as well, though perhaps I had duds.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#78

Post by jnty »

bluedino wrote: post #66
SaltyBackendGuy wrote: post #37

Earlier quoted context omitted.

I work in the B2B space. One thing I've noticed is that if Enterprises aren't happy with the product they signed up for or the product doesn't deliver as promised they will refuse to pay (The ultimate motivator). I feel like in the customer space you have less leverage and it's more of a headache to simply not pay or get a refund (in this case).

My company refusing to pay CDW or Headsets.com doesn't hurt Jabra in anyway.

It does when large resellers suddenly drop their entire range as unprofitable.

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#79

Post by ikeboy »

yaantc wrote: post #59
ikeboy wrote: post #6

Anyone have a Bluetooth earbuds that works flawlessly with Ubuntu? I recently got a pair of Funcl AI buds, works great with my phone but I connect on computer and there's constant skipping. I gather this is a common problem.

Unless I missed something, if it works it'll be with the SBC codec and it's not very good. For music the BT profile is the Advanced Audio Distribution Profile (A2DP). But this is just a transport, and on top of it there can be many codecs. The only mandatory codec is SBC [1], which is BT specific and not very good. YMMV, but I prefer using a wired headphone than BT SBC. There are other options, but then you need supp…

Funcl supports AptX but requires an app on Android to use it, so not sure if they'd work on linux even if it was supported

Re: Jabra: we know our Bluetooth headsets don’t work with laptops

#80

Post by johnnycab »

oogali wrote: post #16
hotsauceror wrote: post #8

Seems to be a clear-cut case of false advertising if not wire fraud. Have you contacted the FTC?

Maybe it's not all headsets and all laptops? I have the Jabra Elite Active 65t that I've successfully paired and continue to successfully use with a Lenovo Thinkpad X1 running Windows 10 -- no complaints.

I agree. I have been using and testing the Jabra Elite Sport for the last few months, by pairing them with as many older devices as possible and Thinkpad X1 (1st Gen) being amongst them. Although, the reception can be patchy on the outer range - which is probably due to the antenna and it's positioning, rather than the BT 4.0 chipset on the laptop. However, the earphones pair easily as soon as they are removed from the charging case.
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