I use non-violent-communication (NVC) constantly, at work and at home. It basically is a method that forces you to listen and to speak without judgment. But “People Skills” by Robert Bolton is a much more scientific and nuanced approach that I’ve found greater success with. They key is to so ingrain these methods that you are no longer using a method. In the end, you simply really care about what people have to say, you delay judgment as long as possible, and you practice empathy while remaining clear about your own needs and boundaries. Also, being direct.
Just last week I sat through a meeting where no one was listening to one another, elephants were being buried underground, and we were becoming more divided. Taking a cue from ‘Radical Candor’, I invited the room’s abstract complaints and negativity to focus on me, specifically. Luckily, someone was so pissed at me and my team that they launched into a list of things we’d done wrong. That gave me a chance to listen, to show I cared, and to connect the dots with his previous discussion at the meeting. Basic stuff. But it opened the floodgates to honest conversation for the rest of the night.
I always say that computers are easy, humans are hard. Would love to see more recommendations about this topic.