Mandrill has been down for over 30 hours with no explanation • Hacker News Board

Re: Mandrill has been down for over 30 hours with no explanation

#71

Post by chaostheory » Tue, Feb 05, 2019, 5:14 PM UTC

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

Move to mailgun https://www.mailgun.com/

I was already angry enough when mailchimp merged mandrill with its main service

Re: Mandrill has been down for over 30 hours with no explanation

#72

Post by mcintyre1994 » Tue, Feb 05, 2019, 5:15 PM UTC

GuyPostington wrote: post #58

Got this email just now. - - - - Hello, We’re contacting you about an ongoing outage with the Mandrill app. This email provides background on what happened and how users are affected, what we’re doing to address the issue, and what’s next for our customers. What happened Mandrill uses a sharded Postgres setup as one of our main datastores. On Sunday, February 3, at 10:30pm EST, 1 of our 5 physical Postgres instances…

Seems to possibly be the same issue as that discussed on another frontpage article: https://andreas.scherbaum.la/blog/archives/970-How-long-will... / https://news.ycombinator.com/item?id=19082944

Re: Mandrill has been down for over 30 hours with no explanation

#73

Post by mattwad » Tue, Feb 05, 2019, 5:19 PM UTC

gfwhukku wrote: post #6

samat wrote: post #5

I don't care about Mandrill (who uses it, anyway), but deeply concerned if I should expect same quality, incident response and attitude to customers from parent company — Mailchimp.

That's what I was thinking. Who hasn't moved to Mailgun already?

We've been on Mailgun for 5 years and they've been very reliable. We almost switched to Mandrill, thinking it was better for 'transactional' type emails but now I'm glad we did not! Their customer service is always responsive, too.

Re: Mandrill has been down for over 30 hours with no explanation

#74

Post by frereubu » Tue, Feb 05, 2019, 5:20 PM UTC

buf wrote: post #44

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

I moved to sendgrid when they announced mandrill's merger and have never been happier.

Funny - I was looking at SendGrid on Twitter and looks like they've had some issues themselves over the last few weeks: https://twitter.com/sendgrid_ops Did you notice anything, or were these very small outages? For all that, they've obviously been a good deal more communicative than Mandrill when they have had issues.

Re: Mandrill has been down for over 30 hours with no explanation

#75

Post by scosman » Tue, Feb 05, 2019, 5:31 PM UTC

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

100% agree. Beyond the change to TOS, they also quadrupled Mandrill prices with almost no notice forcing companies with high volume to scramble (or pay massive amounts).

Don't use Mandrill or Mailchimp for anything important.

Re: Mandrill has been down for over 30 hours with no explanation

#76

Post by ReidZB » Tue, Feb 05, 2019, 5:35 PM UTC

frereubu wrote: post #74

buf wrote: post #44

Earlier quoted context omitted.

I moved to sendgrid when they announced mandrill's merger and have never been happier.

Funny - I was looking at SendGrid on Twitter and looks like they've had some issues themselves over the last few weeks: https://twitter.com/sendgrid_ops Did you notice anything, or were these very small outages? For all that, they've obviously been a good deal more communicative than Mandrill when they have had issues.

Their API has been very reliable for us. They do have mail delivery delays somewhat frequently (see [1]), but we rarely notice them. They are extremely communicative on their status page, at least.

[1]: http://status.sendgrid.com/history?page=1

Re: Mandrill has been down for over 30 hours with no explanation

#77

Post by sofaofthedamned » Tue, Feb 05, 2019, 5:40 PM UTC

grogenaut wrote: post #63

neya wrote: post #54

Earlier quoted context omitted.

I built a Mandrill clone based on SES, Google AppEngine, Phoenix/Elixir. I moved everything there and it works pretty well, planning to open source it at some point.

How about you just open source it as a blog post and let someone else's clean it up. Heck even blogging the architecture and the issues would help. Also are you using Amazon ses with Google app engine? Seems odd.

Google have no equivalent to ses.

Re: Mandrill has been down for over 30 hours with no explanation

#78

Post by coleca » Tue, Feb 05, 2019, 5:40 PM UTC

Sending #HugOps over to the Mandrill Ops team. As frustrating it is to not have a service you depend on be available, if you've been around long enough, you've probably been on the other end of that kind of outage and know it isn't fun, expected or malicious.

Re: Mandrill has been down for over 30 hours with no explanation

#79

Post by jSully24 » Tue, Feb 05, 2019, 5:42 PM UTC

cremp wrote: post #48

buf wrote: post #44

Earlier quoted context omitted.

I moved to sendgrid when they announced mandrill's merger and have never been happier.

Except now, sendgrid is merged with twilio; so... history repeating?

We use both Send Grid and Twilio. Twilio has been outstanding and their API is outstanding. I’m not worried about this merger.

Re: Mandrill has been down for over 30 hours with no explanation

#80

Post by sciurus » Tue, Feb 05, 2019, 5:45 PM UTC

grogenaut wrote: post #63

neya wrote: post #54

Earlier quoted context omitted.

I built a Mandrill clone based on SES, Google AppEngine, Phoenix/Elixir. I moved everything there and it works pretty well, planning to open source it at some point.

How about you just open source it as a blog post and let someone else's clean it up. Heck even blogging the architecture and the issues would help. Also are you using Amazon ses with Google app engine? Seems odd.

Google doesn't offer a transactional email service.