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Mandrill has been down for over 30 hours with no explanation

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Re: Mandrill has been down for over 30 hours with no explanation

#41

Post by than »

adnans wrote: post #4
slau wrote: post #2

Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…

We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…

We’ve been using https://MJML.io and Handlebars and owning the rendering on our end. It’s been a breeze.

Re: Mandrill has been down for over 30 hours with no explanation

#42

Post by bvm »

mcintyre1994 wrote: post #18
EwanToo wrote: post #7

Earlier quoted context omitted.

Sounds pretty rubbish for you and their other customers :( I'm afraid I don't have any answer for you, but I'm guessing quite a few people will be moving to sendgrid[1] - I'm not sure how I'd be able to trust a supplier after this lack of response to an outage. [1] - https://sendgrid.com/use-cases/transactional-email/

Recently moved our company from Mandrill to SendGrid - mainly because we were having deliverability issues with Mandrill. We're definitely a lot happier from that perspective (and obviously given this issue I'm glad we moved), and overall it's really good. A couple of things to be aware of: - Unlike Mandrill you can't send with a test API key and then view the emails. We end up sending real emails to a test inbox, wh…

Mandrill is 30 days of send history with 90 days of stats.

Re: Mandrill has been down for over 30 hours with no explanation

#43

Post by pbowyer »

shedside wrote: post #28
ericcholis wrote: post #15

Things like this influence stakeholder decisions down the road. I've been evaluating migrating to Mandrill for some time to give our designer more control over transactional emails. Now, it's unlikely that I'll do so. (Worth noting, that I'm a happy long-time Mailchimp customer)

We used Mandrill for some time, then moved to SendGrid, and just recently have moved again to Postmark because we were seeing delivery issues. FWIW, Postmark has been fantastic.

Postmark is awesome!

Re: Mandrill has been down for over 30 hours with no explanation

#44

Post by buf »

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

I moved to sendgrid when they announced mandrill's merger and have never been happier.

Re: Mandrill has been down for over 30 hours with no explanation

#45

Post by ryantownsend »

adnans wrote: post #4
slau wrote: post #2

Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…

We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…

> Mandrill has a `render` endpoint which makes this easy. None of the others have this yet.

Campaign Monitor have the ability to take an API call and render into HTML using templates, this might do what you want: https://www.campaignmonitor.com/features/transactional-email...

(I'm unaffiliated with CM, just a customer)

Re: Mandrill has been down for over 30 hours with no explanation

#46

Post by chrismeller »

kawsper wrote: post #33

Just remember that you can't trust their interface, even though their Outbound page says "Delivered" it isn't delivered unless there are SMTP events attached, if it looks like this, your email is queued, not sent: https://cdn.servnice.com/screenie/c1Og3TcrkLFV9Hg.jpg

Wait, what? So delivered doesn’t mean delivered... who thought this was acceptable UX?

Re: Mandrill has been down for over 30 hours with no explanation

#47

Post by brandonmenc »

shedside wrote: post #28
ericcholis wrote: post #15

Things like this influence stakeholder decisions down the road. I've been evaluating migrating to Mandrill for some time to give our designer more control over transactional emails. Now, it's unlikely that I'll do so. (Worth noting, that I'm a happy long-time Mailchimp customer)

We used Mandrill for some time, then moved to SendGrid, and just recently have moved again to Postmark because we were seeing delivery issues. FWIW, Postmark has been fantastic.

Postmark is the best. Rock solid, and a singular focus on one thing. I've been using it for years.

Re: Mandrill has been down for over 30 hours with no explanation

#48

Post by cremp »

buf wrote: post #44
neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

I moved to sendgrid when they announced mandrill's merger and have never been happier.

Except now, sendgrid is merged with twilio; so... history repeating?

Re: Mandrill has been down for over 30 hours with no explanation

#49

Post by avh02 »

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

yeah i just noticed the status page was removed - it used to actually be pretty good!

Re: Mandrill has been down for over 30 hours with no explanation

#50

Post by theNJR »

neya wrote: post #27

Unfortunately this is standard MailChimp way of doing things ever since they screwed over paying customers and merged with Mandrill [1]. They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Man…

Where did you move them to?
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