21–30 of 115 posts
I don't care about Mandrill (who uses it, anyway), but deeply concerned if I should expect same quality, incident response and attitude to customers from parent company — Mailchimp.
Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…
Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…
[0] http://gabe.durazo.us/tech/hacker-news-mandrill-followup/
Earlier quoted context omitted.
Why not AWS SES?
AWS SES doesn't have things like reporting, bounce handling etc. out of the box - you need to set up all of that yourself (or at least you did when I last looked at it a few years ago).
The other things I found really frustrating about SES were: templates had to be defined inline in a JSON file and then sent to SES via the AWS CLI. So, since there's is no online/visual editor, copy changes and the like required a developer to rebuild/sanitize/minify the template source and then update it via the AWS CLI.
It also took _way_ longer than it should have to have our rate limit bumped up to a reasonable level. IIRC, it took ~one week for my request to be processed (after submitting proof that we owned the domain, etc.) and it was only after a fit on twitter that AWS Support followed up with me and escalated the issue.
Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…
We moved over to SES a long time ago. Mandrill was basically the cheapest game in town, but their terrible service coupled with Mailchimp essentially abandoning the platform after their acquisition made us jump ship. I feel bad for anyone still using their service.
They are the opposite of a transparent organization - they are the GoDaddy of this business. (I was super pissed once they removed their status page..WTF). We hit these errors a few months ago with our clients and I put up a roadmap to move all of them off the terrible joke that Mandrill is, in under a month. None of my clients regretted the move.
I really don't miss anything about them and the market has caught up and they've been stagnant for way too long without any changes whatsoever and are still charging a premium for a prototype level quality of service.
If you're still using Mandrill in 2019, move out as soon as you can. I'm saying this with public interest as I had enough of these jokers.
[1] http://www.dangrossman.info/2016/02/28/mandrills-betrayal/
Edit: I built a Mandrill clone built on SES, Phoenix/Elixir and hosted on Google AppEngine which is basically Google's managed hosting service. I moved everything there and it works pretty well, planning to open source it at some point. The awesome thing about this is I can work on some specific features my clients want that isn't available on vanilla Mandrill.
I chose this route because I lost a lot of money with Mandrill compensating my clients for their fault, so I calculated that the money I lost over time would have been the same amount if I had invested in building a Mandrill clone myself. I plan to open source it at some point.
Things like this influence stakeholder decisions down the road. I've been evaluating migrating to Mandrill for some time to give our designer more control over transactional emails. Now, it's unlikely that I'll do so. (Worth noting, that I'm a happy long-time Mailchimp customer)
Disclaimer: it's my tweet that is linked in this story, and I submitted it. There's no news story as far as I know. Better links are appreciated. Mandrill stopped delivering email at 04:51 UTC on the 4th of February. Nobody knows whether the received emails are lost, what the cause is, how soon any change will occur. It took Mandrill over 9 hours to acknowledge the issue. They are posting the same message over and ov…
We're currently using Mandrill to send outbound emails, although we've had issues with some API calls, all the outbound emails we sent have been delivered. Certain things like viewing email content look broken on certain emails which doesn't hurt the business, yet... It's true though that this service is nearing death as hasn't had an update to any of its features since it merge with Mailchimp. Looking to change serv…
The assignment I had was to write, coordinate translations, produce and send a quarterly newsletter with anywhere between 20 and 35 translations per issue + optional separate content to be included on a country-to-country basis. Production time from drafted newsletter to final send was about 2 weeks.
The Foundation tool felt to me a little like jekyll for email. I had a a lot of fun with it.
https://foundation.zurb.com/emails/docs/
Disclaimer: I have no connection to Foundation. Just a delighted user.