The only glitch was screwing over someone who wouldn't stay quiet.
Reeling from algorithm glitch, Instacart institutes $3 minimum fee for drivers
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Re: Reeling from algorithm glitch, Instacart institutes $3 minimum fee for drivers
#32Instacart is a YC company (s2012) [0].
Re: Reeling from algorithm glitch, Instacart institutes $3 minimum fee for drivers
#33“Glitch” US Labor law doesn’t allow tip theft, and changing pay rate dependent on tip value is clearly tip theft.
I think the loophole that Instacart is hoping to squeeze through is the difference between employees and "independent contractors."
in this case the tip is being paid to the contractor, not instagram, instagram is merely handling the fund transfer.
In effect it is retroactively reversing the pay rate. This is theft.