It's funny (to me, anyway) that this sort of things affects only America (and I guess Canada?) This odd culture you have there of tipping and how it's so tightly integrated into your society. As a non-American I had to read the article a few times to understand what the problem was - I thought this was just how tipping worked in the US. I always read of service workers who only manage to "stay afloat" by the tips the…
The tipping system still baffles me (and I never know when I am supposed to tip or not .. )
From what I gathered, it comes from the prohibition as a way to supplement hotels and restaurants personnel wages (since they were making less in that context).
Why it persisted to nowadays and has been extended to many service works baffles me to no end.
Taxes are also added at checkout when you buy e.g. groceries, so it seems pretty cultural to have a very opaque 'what you pay' system.